Liquor Store Lead — Customer Experience & Operations

Calgary Co-op; Calgary; On-site; CAD 40,000 - 60,000; Full time

Benefits offered by this job

Extended health benefits

Paid vacations

5% employee discount

Recognition program

Social committee events

Training and development programs

Job summary

Calgary Co-op is seeking a Liquor Store Supervisor in Calgary to ensure excellent customer service and smooth store operations. You will supervise the Liquor Store Clerk/Cashiers, maintain stock levels, displays, and price integrity, and uphold safety policies.

You will also manage receiving, ordering, inventory, scheduling, and coordination with the Liquor Store Manager, while ensuring compliance with provincial liquor regulations and company policies.

Qualifications

• 18+ years of age.
• Grade 12 education or acceptable combination of education and experience.
• Previous liquor experience with strong product knowledge or equivalent supervisory experience.
• Basic receiving, ordering and merchandising skills.
• Basic Word, Excel and Outlook.
• Related post-secondary education.
• Experience supervising others, planning, ordering, and organizing events, projects and programs.
• Six months of liquor retail experience with strong product knowledge and knowledge of provincial liquor regulations or equivalent retail experience.
• Kronos knowledge.
• Basic category analyzer knowledge.
• Passion and knowledge of wines, wine regions, and wine production.

Responsibilities

• Provides customer service and maintains positive customer relations through the proper handling of questions, comments and complaints.
• Plans and performs all aspects of Liquor functions including stocking and facing in an efficient and organized manner.
• Handles merchandise ensuring quality, minimizing damages and markdowns, provides substitutions and ensures price integrity including price changes.
• Performs general clean up duties such as cleaning spills and display fixtures to ensure a neat and organized store is maintained.
• Promotes health and safety regulations and policies to ensure the safety of employees and customers.
• Responsible for ordering merchandise and supplies and for receiving including invoices and storage.
• Responsible for organizing and conducting inventory and cash handling duties.
• Develops and maintains schedules and participates in budgeting and meetings.

Skills

Age requirement

Education: Grade 12

Liquor experience

Receiving & merchandising

MS Word/Excel/Outlook

Post-secondary education

Supervision experience

Liquor regulations knowledge

Kronos

Category analyzer knowledge

Wine knowledge

Education

Grade 12 education or equivalent

Related post-secondary education

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Kronos

Category analyzer

Job description

Calgary Co-op is seeking a Liquor Store Supervisor in Calgary to ensure excellent customer service and smooth store operations. You will supervise the Liquor Store Clerk/Cashiers, maintain stock levels, displays, and price integrity, and uphold safety policies.

You will also manage receiving, ordering, inventory, scheduling, and coordination with the Liquor Store Manager, while ensuring compliance with provincial liquor regulations and company policies.