LINC Program Support Assistant

NorQuest College; Edmonton; On-site; CAD 49,000 - 63,000; Full time

Benefits offered by this job

Flexible work options

Job summary

The LINC Program Support Assistant role at NorQuest College supports the successful delivery of Language Instruction for Newcomers to Canada (LINC). You will assist with student support, enrollment administration, data management, and event coordination to ensure timely support for learners and smooth program delivery.

Reporting to the Manager, Business Operations and Program Coordinator, you will handle waitlists, enrolment activities, and certificates while collaborating with multiple college

Qualifications

• Two-year Administrative Diploma or a combination of education and equivalent experience.
• Three or more years of customer service experience.
• Strong understanding of office systems and experience using Microsoft Office, Teams, and related applications.
• Strong technical skills with the ability to learn and adopt new systems, software, and processes.
• Excellent organizational skills, attention to detail, and the ability to manage competing priorities.
• Strong interpersonal, customer service, and communication skills, with the ability to remain clear and calm in a busy environment.

Responsibilities

• Represent the faculty at reception and maintain broad knowledge of college systems, services, and resources to support students and staff.
• Maintain accurate student information through data entry, uploads, enrolment processes, and integration of student data into required reporting systems.
• Administer LINC student processes, including waitlists, enrolment, withdrawal, and student placement activities.
• Connect with students throughout the term to support enrolment, waitlist management, and program participation.
• Prepare, validate, and manage data required for student placement and program administration.
• Support student requests for certificates, letters, records, and general course information.
• Provide administrative support for program operations including expenses, supply management, timetabling, records management, event coordination, evaluations, and committee activities.
• Document and promote LINC program information for college service areas and internal stakeholders.
• Identify, document, and raise issues related to administrative processes while supporting process improvements and new initiatives.
• Develop and maintain administrative process documentation and provide information and support to the Business Operations team and program leadership.

Skills

Customer service

Microsoft Office

Data entry

Organizational skills

Communication

PeopleSoft

Education

Two-year Administrative Diploma

Tools

PeopleSoft

Job description

COMPETITION NUMBER: 1881
CLOSING DATE: OCTOBOER 12, 2026 @ 11:59PM MDT

FACULTY OF SKILLS & FOUNDATIONAL LEARNING

The LINC Program Support Assistant plays a key role in supporting the successful delivery of the Language Instruction for Newcomers to Canada (LINC) program. Reporting to the Manager, Business Operations and Program Coordinator, this position provides administrative support to the Academic Program Manager, Program Manager, Associate Chair, and Business Operations team, while serving as an important point of contact for students, faculty, and college service areas.

This role is responsible for facilitating LINC program operations through student support, enrolment administration, data management, records maintenance, event coordination, and process improvement. Working in a dynamic and learner-focused environment, the LINC Program Support Assistant helps ensure students receive timely support while contributing to efficient program delivery and strong administrative processes.

HOW YOU’LL MAKE A DIFFERENCE

• Represent the faculty at reception and maintain broad knowledge of college systems, services, and resources to support students and staff.
• Maintain accurate student information through data entry, uploads, enrolment processes, and integration of student data into required reporting systems.
• Administer LINC student processes, including waitlists, enrolment, withdrawal, and student placement activities.
• Connect with students throughout the term to support enrolment, waitlist management, and program participation.
• Prepare, validate, and manage data required for student placement and program administration.
• Support student requests for certificates, letters, records, and general course information.
• Provide administrative support for program operations including expenses, supply management, timetabling, records management, event coordination, evaluations, and committee activities.
• Document and promote LINC program information for college service areas and internal stakeholders.
• Identify, document, and raise issues related to administrative processes while supporting process improvements and new initiatives.
• Develop and maintain administrative process documentation and provide information and support to the Business Operations team and program leadership.

WHAT YOU BRING

• Two-year Administrative Diploma or a combination of education and equivalent experience.
• Three or more years of customer service experience.
• Strong understanding of office systems and experience using Microsoft Office, Teams, and related applications.
• Strong technical skills with the ability to learn and adopt new systems, software, and processes.
• Excellent organizational skills, attention to detail, and the ability to manage competing priorities.
• Strong interpersonal, customer service, and communication skills, with the ability to remain clear and calm in a busy environment.
• Experience with PeopleSoft, working with multicultural clients, or knowledge of another language is considered an asset.

WHAT MAKES YOU A DIFFERENCE MAKER?

As a difference maker you:

• Coordinate multiple administrative requirements and competing timelines while maintaining accuracy and attention to detail.
• Make informed decisions to support students, faculty, and staff while knowing when to seek guidance from colleagues, program leadership, and college service areas.
• Apply NorQuest policies, procedures, training manuals, and established practices to resolve issues and support program operations.
• Lead administrative processes and systems within your portfolio to ensure college and program requirements are met.
• Identify opportunities for process improvements and contribute to discussions, analysis, and solutions that enhance administrative effectiveness.
• Build collaborative relationships with students, faculty, Student Services, the Office of the Registrar, Finance, Facilities, BTS, and other service areas.
• Work independently and collaboratively to support learners, internal clients, and program leadership.
• Develop, review, maintain, and improve administrative process documentation that supports consistency, continuity, and service excellence.

SALARY: AUPE Band Level 5 | Administrator I | $1,876 - $2,439 bi-weekly reflective upon what you bring AKA your education and experience. This is a term position ending April 9, 2027 with the Alberta Union of Provincial Employees (AUPE). For more information regarding the AUPE Collective Agreement, please check out this link. We are proud to be recognized as one of Canada's Most Admired Corporate Cultures.

We offer flexible work options. We strive for balance between a flexible work environment, connectedness to the campus community, and ensuring NorQuesters are set up to succeed in their roles and responsibilities.

Additional Information: Pre-Employment Checks will be completed to assess the candidate’s suitability for a role. These checks may include (but are not limited to): references, criminal record check, academic verification, etc.

For applicants who have completed post-secondary studies from outside of Canada, it is required they obtain an assessment of their credentials from a recognized Canadian Credential Evaluator, such as:

- International Qualifications Assessment Service https://www.alberta.ca/international-qualifications-assessment (https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.alberta.ca%2Finternational-qualifications-assessment&data=05%7C02%7CMelissa.Olive%40norquest.ca%7C87d9ede27080470d587308dca5011085%7C2ba011f1f50a44f3a200db3ea74e29b7%7C0%7C0%7C638566671188004933%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=iU5s2Rz0wn3v8EpawXsr236J13MKzrme%2B811BJgZOMg%3D&reserved=0)

- World Education Services https://www.wes.org/ca/ (https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.wes.org%2Fca%2F&data=05%7C02%7CMelissa.Olive%40norquest.ca%7C87d9ede27080470d587308dca5011085%7C2ba011f1f50a44f3a200db3ea74e29b7%7C0%7C0%7C638566671188025054%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=AFz7OiWHQ4u8lvfBrDauxTV33zMF2D4EXoIOZER%2FBFg%3D&reserved=0)

This competition may be used to fill future vacancies, across NorQuest College, at the same or lower classification level.

Our Commitment to Equity, Diversity, and Inclusion: We're on a journey to become an inclusive, anti-racist, and decolonized organization. NorQuesters are trailblazers – we are curious, creative, and innovative - our lived experiences are honoured, creating accessibility and a sense of belonging for everyone.

NorQuest 2030 We Are Who We Include shares our strength and difference comes from who is included, and along with our students we are learning and growing to listen deeply and say what we feel.

NorQuest College is committed to being an employer of choice for First Nations, Métis, and Inuit people by recognizing, respecting, and supporting Indigenous people's self-determination through the institution’s work in decolonization, reconciliation, and Indigenization.

Accessibility : At NorQuest, we are who we include. We strive to provide access and accommodation throughout the recruitment, application, and selection process. We want to create opportunities for you to confidently be your authentic self. If you would like an accommodation at any stage of the process, please reach out to [e-mail] .