Work-Integrated Learning Administrator

NorQuest College

Alberta

On-site

CAD 49,129 - 63,854

Full time

14 days+

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Job summary

NorQuest College is seeking a WIL Administrator to coordinate practicum placements for health studies students. This full-time role involves extensive communication with stakeholders, ensuring successful placements through relationship management and process optimization. The ideal candidate will possess strong organizational and customer service skills, along with a degree in a relevant field.

Qualifications

2+ years of relevant experience, preferably with WIL in a post-secondary environment.
Demonstrated digital literacy and communication skills.
Proactive problem-solving and conflict resolution skills.

Responsibilities

Arrange and coordinate practicum placements for students.
Develop relationships with stakeholders and manage student workflows.
Utilize technology and records management systems for placement processes.

Skills

Communication

Relationship Management

Problem Solving

Customer Service

Education

Degree or diploma in business, health, or related discipline

Tools

Microsoft Word

PeopleSoft

Excel

Outlook

Teams

Moodle

HSPnet

Connect Care

Job description

This position reports to the Work-Integrated Learning (WIL) Manager in the Faculty of Health Studies (FHS). The WIL Administrator arranges and coordinates practicum placements for students in a variety of programs across the FHS. This position works closely with program areas, students, clinical/practicum sites, and the WIL team to ensure successful student placement. The position involves developing strong relationships with key stakeholders, utilizing technology, coordinating, and the acquisition of student clinical and practicum placements, as well as maintaining communication and relationship with facility managers and stakeholder placement management. You will also provide excellent customer service to students, program areas, practicum sites and collaborate with other areas where the role’s expertise is required.

The WIL Administrator works independently and collaboratively to execute cyclical operational and coordination activities aligned to FHS programs, as well as, WIL external stakeholders’ schedules, and is delegated additional tasks that support key functions in the WIL area needed for successful student placement. Other related administrative duties will include utilizing a variety of software and information systems, extensive use of verbal, written, and electronic communication records management, and support to other administrative positions as needed.

The WIL Administrator will also support the review and improvement of ongoing processes. This role brings a high level of human services and business acumen to the area, providing support to functions such as: WIL business planning, research on WIL placement trends among the community and institutional partners, building rapport, and developing relations with internal and external stakeholders.

HOW YOU’LL MAKE A DIFFERENCE:

Support the cycle of recurring business activities by using excellent verbal and written communication skills to answer internal and external inquiries about the various FHS programs with a WIL component.
Manage assigned workflow with regard to student practicum placement.
Create new and maintain existing relationships with placement sites in order to arrange practicums.
Utilize a variety of records, systems, documents, and functional spreadsheets that facilitate the WIL placement process.
Manage electronic and paper information and records related to student placement and adhere to compliance and FOIP requirements.
Proactively check student academic records and checklists in PeopleSoft to ensure students, WIL team, and program areas are made aware of any deficiencies that could prevent students from attending clinical.
Ensure appropriate student IT access requirements are requested prior to placement.
Utilize and manipulate a variety of software and databases to create documents, reports, spreadsheets, and emails that support placement requests in MS Word, HSPnet, Excel, Outlook, Peoplesoft, and Connect Care.
Gather and communicate required information from preceptors, students, and program areas and notify students of placement information and schedule to ensure successful placement opportunities.
Answer general inquiries from students, program areas, and practicum sites regarding placement.
Understand the importance of this role to the engagement of faculty, staff, students, and external stakeholders.
Provide support by disseminating information in a timely manner and contribute to and support institutional projects.
Engage in continuous learning related to WIL, as well as personal and professional development.
Leverage technology and seek innovative ways to improve procedures and processes in student placement and other WIL processes.
Engage and communicate regularly with all members of the WIL team and other NorQuesters.
Evaluate new clinical and practicum sites for suitability and support contract and documentation required for the acquisition of new clinical and placement sites, in collaboration with the WIL Manager.
Contribute to the development of new processes that facilitate compliance with placement agency planning timelines.
Provide reports as needed by WIL Manager, or other senior administration.

WHAT YOU BRING:

A degree or diploma in business, health, or related discipline is required.
2+ years of relevant experience.
With some experience related to WIL in a post-secondary environment.
Digital literacy - demonstrated technical knowledge of Microsoft Word, PeopleSoft, Excel, Outlook, and Teams.
Previous exprience working with Moodle, HSPnet, Access (or another database), and Connect Care.
Provide reports as needed by WIL Manager, or other senior administration.

WHAT MAKES YOU A DIFFERENCE MAKER?

As a difference maker you bring:

Strong orientation to details, independent work habits, and the abilty to be self-starting, team oriented, and learner centered.
Strong communication skills, excellent written, verbal, active listening, and electronic communication skills.
Excellent customer service, relationship management skills, proactive problem-solving, and conflict resolution skills.
High degree of self-initiative, accuracy, tact, professionalism, sound judgement, and abiltiy to function with minimal supervision.
Ability to collaborate with program leaders as a highly valued partner and to determine synergies and needs across the faculty and programs.
Demonstrated capability to work with peers and support other portfolios.

SALARY: $49,129 - $63,854 reflective upon what you bring AKA your education and experience. This is a full-time permanent position with immediate access to our great pension and benefit programs.

We offer flexible work options. We strive for balance between a flexible work environment, connectedness to the campus community, and ensuring NorQuesters are set up to succeed in their roles and responsibilities.

Additional Information: Pre-Employment Checks will be completed to assess the candidate’s suitability for a role. These checks may include (but are not limited to): references, criminal record check, academic verification, etc.

For applicants who have completed post-secondary studies from outside of Canada, it is recommended they obtain an assessment of their credentials from a recognized Canadian Credential Evaluator, such as:

International Qualifications Assessment Service https://www.alberta.ca/international-qualifications-assessment
World Education Services https://www.wes.org/ca/

We encourage applicants to include the assessment certificate as part of their application.

This competition may be used to fill future vacancies, across NorQuest College, at the same or lower classification level.

Difference Makers. If we were to describe what NorQuest College is, we’d say these two words. We are so fundamentally driven in our mission to make a difference to our students, our community, and to our fellow NorQuesters, that it guides what we do, who we meet, and where we are headed.

So how do we make differences?

We empower NorQuesters. NorQuesters are expected to embody our Qs—lead from where you are, be dependable, find ways forward—to name a few, but how you do that is your choice!
We unlock potential. Whether its newcomers to Canada who want to improve their English, students who want to complete their academic upgrading, learners pursuing post-secondary education, or anyone who wishes to strengthen their skills through professional development, our passion to educate touches people of all levels and all backgrounds.
We strengthen Alberta. From our graduates who hit the ground running, to our partnerships with government, industry, and business, to our commitment to communities, including a dedicated focus on Indigenous communities, we contribute to our province and make it stronger. We strive to be an employer of choice for First Nations, Metis and Inuit people in Canada by leading, supporting, and being an ally through our work toward decolonization, reconciliation, and Indigenization.

And that’s a snapshot of how we are Difference Makers. But there’s so much more to us and we invite you to explore further!

Our Commitment to Equity, Diversity, and Inclusion: We're on a journey to become an inclusive, anti-racist, and decolonized organization. NorQuesters are trailblazers – we are curious, creative, and innovative - our lived experiences are honoured, creating accessibility and a sense of belonging for everyone.

NorQuest 2030 We Are Who We Include shares our strength and difference comes from who is included, and along with our students we are learning and growing to listen deeply and say what we feel.

NorQuest College is committed to being an employer of choice for First Nations, Métis, and Inuit people by recognizing, respecting, and supporting Indigenous people's self-determination through the institution’s work in decolonization, reconciliation, and Indigenization.

Accessibility: At NorQuest, we are who we include. We strive to provide access and accommodation throughout the recruitment, application, and selection process. We want to create opportunities for you to confidently be your authentic self. If you would like an accommodation at any stage of the process, please reach out to Careers@norquest.ca.

Apply to Become a NorQuester: If this opportunity delights you and your expertise will shine in this role, we invite you to apply for this position online by uploading your resume and cover letter combined as one document.

PSST: Only candidates shortlisted for an interview will be contacted and we’ll make sure to do this within 28 days of the closing date.

Seniority level