Lifestyle Adjuster – Auto Claims

Aviva plc; Calgary; On-site; CAD 45,000 - 85,000; Full time

Job summary

An innovative firm is seeking a Lifestyle Adjuster to join their dynamic team in Calgary. This hybrid role focuses on providing exceptional customer service while handling claims for unique Lifestyle products such as collector cars and RVs. You will review policies, negotiate claims, and collaborate with regional teams to enhance processes. With a competitive salary range and a comprehensive rewards package, this position offers outstanding career development opportunities and promotes a supportive work environment. If you are passionate about delivering exceptional customer experiences, this role is perfect for you.

Benefits

Annual bonus eligibility

Retirement savings plan

Health benefits

Wellness programs

Competitive vacation package

Volunteer opportunities

Professional education support

Diversity and inclusion programs

Extra vacation days option

Qualifications

• 1-2 years of claims adjusting experience in property and/or auto.
• Strong passion for Lifestyle claims and customer service.

Responsibilities

• Review and analyze policies and reports to assess claim value.
• Manage an active pending of Lifestyle Auto claims.
• Advise customers on Specialty product knowledge.

Skills

Claims Adjusting

Customer Service

Negotiation

Education

Post-secondary diploma or degree

Insurance Institute Program (CIP / FCIP)

Job description

Lifestyle Adjuster – Auto Claims page is loaded

Lifestyle Adjuster – Auto Claims

Apply locations Calgary, Vancouver | Posted 2 Days Ago | Job Requisition ID R-152114

Individually, we are people, but together we are Aviva. These words embody our Values – Care, Commitment, Community, and Confidence.

We are seeking an Auto Adjuster to join our team, providing stationary telephone adjusting services focused on quality and customer service. The regions serviced include Canada and the United States.

Aviva values flexibility and teamwork; hence, this role will be hybrid—combining remote and onsite work.

Interested in handling claims for Lifestyle products such as collector cars, motor homes (RVs), and snowmobiles? Want to help us promote Aviva Specialty claims and deliver exceptional customer experiences? If so, we want you on our team!

What you'll do:

• Review and analyze policies, appraisals, and technical reports to assess claim value, negotiate, and settle claims accordingly.
• Manage an active pending of Lifestyle Auto claims.
• Advise and counsel customers on Specialty product knowledge, providing timely and outstanding service.
• Operate within your designated authority, making independent decisions.
• Maintain detailed file records following all protocols.
• Participate in projects and provide feedback to improve processes.
• Collaborate with other regional claims teams.

What you'll bring:

• 1-2 years of claims adjusting experience, property and/or auto.
• A passion for Lifestyle claims.

Assets include:

• Completion or ongoing pursuit of the Insurance Institute Program (CIP / FCIP).
• A post-secondary diploma or degree.
• Experience handling claims for specialty products including travel trailers, watercraft, and seasonal dwellings.

What You’ll Get:

• The salary range for this position is $45,600 - $84,600, determined by experience and skills.
• A compelling rewards package including base salary, annual bonus eligibility, retirement savings, share plan, health benefits, wellness programs, and volunteer opportunities.
• Outstanding career development opportunities and support for professional education.
• Competitive vacation package with the option to purchase 5 extra days off per year.
• Employee programs promoting diversity, equity, and inclusion.
• Wellness programs supporting physical and mental health.

Please note that AI tools may be used in our recruitment process. This position is posted both internally and externally.

Aviva Canada provides accommodations for employees with disabilities. If accommodations are needed upon employment, please contact your Talent Acquisition Partner.