Licensing & Registration Analyst (Hybrid)

Law-Society-of-British-Columbi; Vancouver; Hybrid; CAD 63,000 - 68,000; Full time

Job summary

The Law Society of BC in Vancouver is seeking a permanent Licensing Analyst in our Registration & Licensee Services department. The role focuses on processing applications, issuing certificates, and maintaining records while ensuring regulatory compliance.

This position offers hybrid work arrangements in Vancouver. Candidates should have a post-secondary degree (or equivalent), 3+ years of customer service, and proficiency with MS Office and Adobe.

Qualifications

• Post-secondary degree preferred or an equivalent combination of education and experience
• Minimum of three years of customer service and/or office experience
• Previous experience working in a regulatory environment preferred
• Familiarity with legal language is an asset
• Working knowledge of Microsoft Office applications including Word, Excel, and Outlook, and Adobe
• Detail orientated with a high level of accuracy and strong ability to analyze complex data, identify problems, and recommend solutions
• Demonstrated personal effectiveness to take accountability for the quality and timeliness of work, and achieves results within allotted deadlines and with little oversight
• Demonstrated strong collaboration, effective written and verbal communication skills, working effectively with internal teams and external stakeholders through clear, professional interactions
• Ability to maintain a calm demeanor during busy or stressful times
• Ability to exercise good judgment in recognizing scope of authority and protecting confidential information a must

Responsibilities

• Review applicant eligibility, assess requirements, process applications, submissions and requests, maintain documentation, and issue invoices and refunds in accordance with the law society’s regulatory framework including the Legal Profession Act, the Law Society Rules, and organization and department policies and procedures.
• Respond to general queries and associated correspondence, emails and phone calls from applicants, articled students, lawyers, the general public and third parties.
• Create, process and maintain physical and electronic documents and records in accordance with the Law Society and departmental policies and procedures.
• Assist with other tasks, projects, or other duties when assigned by the Director.

Skills

Customer service

Office experience

Regulatory environment knowledge

Communication

Attention to detail

Team collaboration

Data analysis

Education

Post-secondary degree preferred

Tools

Microsoft Office

Adobe

Job description

The Law Society of BC in Vancouver is seeking a permanent Licensing Analyst in our Registration & Licensee Services department. The role focuses on processing applications, issuing certificates, and maintaining records while ensuring regulatory compliance.

This position offers hybrid work arrangements in Vancouver. Candidates should have a post-secondary degree (or equivalent), 3+ years of customer service, and proficiency with MS Office and Adobe.