Licensing & Customer Service Specialist

BC Housing; Burnaby; On-site; CAD 54,000 - 61,000; Full time

Job summary

BC Housing is seeking a Customer Service Representative in Burnaby, BC. The role delivers phone and email support, provides licensing information, explains the Homeowner Protection Act, maintains records, and supports daily Licensing & Consumer Services operations.

The successful candidate will handle high-volume inquiries, work with regulatory requirements, and contribute to a healthy, inclusive workplace in a reputable Crown corporation.

Qualifications

• Experience in regulated environments and applying policies daily.
• Strong written and verbal communication in English.
• Ability to manage multiple tasks and adapt to changing priorities.

Responsibilities

• Respond to phone calls and emails with accurate information.
• Explain licensing requirements and regulatory obligations.
• Maintain records and provide clerical support for daily operations.
• Handle high volume inquiries related to licensing, renewals and registrations.
• Work independently and as part of a team to meet deadlines.

Skills

Customer service experience

Communication skills

Interpersonal skills

Problem solving

Confidentiality

Education

High school diploma and post-secondary course in office administration or related field

Tools

MS Word

Outlook

Job description

BC Housing is seeking a Customer Service Representative in Burnaby, BC. The role delivers phone and email support, provides licensing information, explains the Homeowner Protection Act, maintains records, and supports daily Licensing & Consumer Services operations.

The successful candidate will handle high-volume inquiries, work with regulatory requirements, and contribute to a healthy, inclusive workplace in a reputable Crown corporation.