Licensed Optician – Customer Service Advisor

ABL Employment.com; Delta; On-site; CAD 50,000 - 65,000; Full time

Job summary

A leading company in the optical industry seeks an Eyecare Consultant for their Delta distribution center. This permanent position offers competitive salary and benefits, emphasizing customer service excellence and operational efficiency. Ideal candidates are licensed opticians with exceptional interpersonal skills ready to thrive in a dynamic environment.

Benefits

Medical benefits

Vision benefits

Dental benefits

3 weeks vacation

Paid sick days

Qualifications

• Licensed Optician with strong customer focus and positive attitude.
• Excellent communication skills with a professional telephone manner.
• Proficient in Microsoft Office and general IT literacy.

Responsibilities

• Deliver exceptional customer service to retail stores across Canada.
• Manage order placement, tracking, and updates with internal and third-party labs.
• Maintain accurate data and records to support customer service operations.

Skills

Customer focus

Communication skills

IT literacy

Understanding of optics

Education

Licensed Optician

Tools

Microsoft Office

Job description

Our partner’s British Columbia Distribution Centre is a key logistics hub in the optical industry, located in Delta, BC. It supports the distribution of eyewear and related products to retail locations across several provinces, including Alberta, Manitoba, and Ontario. The centre works in coordination with a nearby support office to ensure efficient operations and service delivery.

This is a permanent position offering a salary of $50000 – $65000/Annually. Let us connect you with this great career opportunity! This position offers full benefits (medical, vision, and dental), 3 weeks vacation, paid sick days, and other company perks! If you meet the requirements below ad have a high level of leadership, autonomy, and independence, then this is the job for you!

Key Responsibilities
Deliver exceptional customer service to retail stores across Canada, handling queries and issues in a timely and professional manner.
Manage order placement, tracking, and updates with internal and third-party labs, ensuring clear communication with stores.
Maintain accurate data and records to support customer service operations and decision-making.
Respond to phone and email inquiries, offering support on job feasibility, prescription-related questions, and general service needs.
Process lab, store, and warranty credit claims in line with company standards, including assessment and store communication.
Collaborate with internal teams to share information, resolve issues, and support departmental goals.
Follow SOPs consistently and contribute to a culture of continuous improvement.
Escalate concerns and provide regular updates to the Customer Services Supervisor as needed.

Skills and Experience
Essential
Licensed Optician with strong customer focus with a positive, approachable, and proactive attitude.
Excellent communication skills, including a professional telephone manner and open, honest interaction.
Proficient in Microsoft Office and general IT literacy.
Demonstrates a willingness to exceed expectations and handle store feedback or complaints professionally.
Basic understanding of optics and related service needs.

APPLY TODAY!

Please reply to this posting with a copy of your resume or e-mail your resume to [e-mail] and mention the Eyecare Consultant position in the subject line.

After submitting your resume, you will receive a reach out from our virtual recruiter. Please complete the short questionnaire to set up your application in our system. Your answers will be reviewed by a live staffing consultant and we will contact you if you are a suitable match for this position.