Technical Support / Customer Service Representative-Remote (Night Shift)

Concentrix; City of Langley; Remote; CAD 30,000 - 60,000; Full time

Job summary

Join a leading global company in technology-enabled services as a Technical Support / Customer Service Representative. This remote position offers a base salary of $21.49 per hour plus incentives, excellent benefits including medical and dental, and opportunities for personal development. You'll provide vital customer support while ensuring exceptional service in a supportive, inclusive culture. If you have a high school diploma and experience in customer service, we want to hear from you!

Benefits

Paid training

Employee referral bonus opportunities

Comprehensive benefits including medical, dental, and vision insurance

Registered retirement savings plan

Opportunities for personal development and mentorship

Qualifications

• 1+ year of customer service experience.
• Ability to work an evening or overnight schedule.
• Strong problem-solving skills and eagerness to learn new technologies.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Track, document, and retrieve information in databases.

Skills

Problem-Solving

Customer Service

Technical Support

Education

High School Diploma or GED

Job description

Technical Support / Customer Service Representative-Remote (Night Shift)

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity:
- Base salary of $21.49/hr, with performance-based incentives
- DailyPay enrollment option to access pay early
- Paid training and lucrative employee referral bonus opportunities
- Comprehensive benefits including medical, dental, and vision insurance, as well as a registered retirement savings plan
- Work-from-home convenience with a supportive and inclusive culture
- Opportunities for personal development, mentorship, and participation in organized networking groups

What to Expect (Job Responsibilities):
- Provide inbound customer support using a call flow guide
- Resolve technical issues related to hardware, software, and client products
- Track, document, and retrieve information in databases
- Maintain broad knowledge of client products and/or services
- Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications):
- 1+ year of customer service experience
- Ability to work an evening or overnight schedule
- A high school diploma or GED
- Strong problem-solving skills and eagerness to learn new technologies
- A quiet, distraction-free environment to work from at home

How to Stand Out (Preferred Qualifications):
- Technical support experience
- Proficiency in fast-paced multi-tasking
- Strong computer navigation skills and PC knowledge

#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #InclusiveCulture

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About the company

Concentrix,is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands.

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