Technical Support / Customer Service Representative-Remote (Night Shift)

Concentrix; Vancouver; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading company in customer service and technical support is seeking a Technical Support / Customer Service Representative to work remotely during night shifts. In this role, you will provide exceptional customer support, resolve technical issues, and maintain product knowledge. This position is ideal for individuals with customer service experience and strong problem-solving skills who thrive in a fast-paced environment.

Benefits

Comprehensive benefits including medical, dental, and vision

Career advancement opportunities

Access to DailyPay enrollment

Supportive work-from-home environment

Employee resource groups and health programs

Qualifications

• 1+ year of customer service experience required.
• Ability to work evening or overnight shifts.
• Strong problem-solving skills and ability to ask probing questions.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware and software.
• Track and document information in databases.

Skills

Problem Solving

Communication

Multi-tasking

Computer Navigation

Education

High School Diploma or GED

Job description

Technical Support / Customer Service Representative-Remote (Night Shift)

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity:
- Salary up to $21.49/hr, plus additional performance-based incentives
- DailyPay enrollment option to access pay early when you want it
- Opportunity for career advancement, with 80% of management positions filled internally
- Comprehensive benefits including medical, dental, and vision insurance, paid time off, and training
- Supportive work-from-home environment with a focus on diversity, equity, and inclusion
- Access to various employee resource groups and health and wellness programs

What to Expect (Job Responsibilities):
- Provide inbound customer support using a call flow guide
- Resolve technical issues related to hardware, software, and client products
- Track, document, and retrieve information in databases
- Maintain broad knowledge of client products and services
- Deliver exceptional customer experiences consistently

What is Required (Qualifications):
- 1+ year of customer service experience
- Ability to work an evening or overnight schedule
- High school diploma or GED
- Strong problem-solving skills and ability to ask probing questions
- Proficiency in fast-paced multi-tasking and strong computer navigation skills

How to Stand Out (Preferred Qualifications):
- Technical support experience preferred
- Familiarity with iOS and/or MacOS, or comparable technology
- A quiet, distraction-free environment to work from at home
- Eagerness to learn new technologies
- A desktop or laptop for completing PC and internet testing

#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #DiversityAndInclusion

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About the company

Concentrix,is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands.

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