Library Outreach & User Services Supervisor

King; London; On-site; CAD 57,000 - 63,000; Full time

Job summary

King’s University College is seeking an Information Services Assistant (Outreach and User Services) for a 35-hour-per-week full-time contract. The role covers outreach activities, supervision of Work Study students, and management of circulation and digital lending across Ontario affiliates.

The candidate will prepare training materials, ensure policy compliance, and support IT issues related to user services. The position runs until May 12, 2028, with an October 20, 2026 closing date.

Qualifications

• Bachelor’s degree or diploma required with library experience.
• Experience with library circulation and patron services.
• Experience supervising work-study students or volunteers is preferred.
• Ability to interpret library policies and communicate them to patrons.
• Strong cash handling and daily balancing skills.

Responsibilities

• Deliver outreach and user services to students, faculty and staff.
• Supervise and train Work Study students; assign tasks and monitor performance.
• Manage the circulating collection and digital lending requests.
• Explain and apply library policies; recommend changes as needed.
• Develop outreach plans and manage social media and digital displays.
• Liaise with IT on technology issues affecting user services.
• Open library, ensure cash balance, and maintain systems and space.

Skills

Interpersonal skills

Customer service

Communication

Organizational skills

Team supervision

Detail-oriented

Education

Library Technician’s Diploma

Bachelor’s Degree in Liberal Arts (preferred)

Tools

Alma ILS

Job description

King’s University College is seeking an Information Services Assistant (Outreach and User Services) for a 35-hour-per-week full-time contract. The role covers outreach activities, supervision of Work Study students, and management of circulation and digital lending across Ontario affiliates.

The candidate will prepare training materials, ensure policy compliance, and support IT issues related to user services. The position runs until May 12, 2028, with an October 20, 2026 closing date.