Information Services Assistant (Outreach and User Services) - Contract

King; London; In loco; CAD 57.000 - 63.000; Tempo pieno

Descrizione del lavoro

King’s University College is seeking an Information Services Assistant (Outreach and User Services) for a 35-hour-per-week full-time contract. The role covers outreach activities, supervision of Work Study students, and management of circulation and digital lending across Ontario affiliates.

The candidate will prepare training materials, ensure policy compliance, and support IT issues related to user services. The position runs until May 12, 2028, with an October 20, 2026 closing date.

Competenze

• Bachelor’s degree or diploma required with library experience.
• Experience with library circulation and patron services.
• Experience supervising work-study students or volunteers is preferred.
• Ability to interpret library policies and communicate them to patrons.
• Strong cash handling and daily balancing skills.

Mansioni

• Deliver outreach and user services to students, faculty and staff.
• Supervise and train Work Study students; assign tasks and monitor performance.
• Manage the circulating collection and digital lending requests.
• Explain and apply library policies; recommend changes as needed.
• Develop outreach plans and manage social media and digital displays.
• Liaise with IT on technology issues affecting user services.
• Open library, ensure cash balance, and maintain systems and space.

Conoscenze

Interpersonal skills

Customer service

Communication

Organizational skills

Team supervision

Detail-oriented

Formazione

Library Technician’s Diploma

Bachelor’s Degree in Liberal Arts (preferred)

Strumenti

Alma ILS

Descrizione del lavoro

Information Services Assistant (Outreach and User Services) - Contract

Information Services Assistant (Outreach & User Services) - Job Reference # 202610-01C

DESCRIPTION:

The Information Services Assistant (Outreach & User Services) is responsible for the outreach activities of the Cardinal Carter Library, as well as the provision of accessible and patron centric user services. The incumbent is the direct supervisor of the Work Study team, providing training and ongoing support in public services and stacks maintenance.

The successful candidate will:

• Use expert knowledge of circulation functions to deliver user-centered service to the students, faculty and staff of King's University College, Western and affiliate users, and users from our Collaborative Futures consortia located across Ontario.
• Be responsible for the proper management of our physical circulating collection.
• Manage the Digital Lending Requests program of the library, including receiving , organizing, and completing digitization requests from the Affiliate, Western and Consortial communities.
• Explain, interpret and apply policies, as necessary, and make recommendations for change, as appropriate.
• Interview, train and manage the activities of Work Study students, ensuring the effective use of their time, skills and abilities by identifying priorities, assigning tasks, monitoring work performed and coaching to help students develop workplace competencies.
• Prepare training materials and service manuals, both for in‑person and online training.
• Ensure the maintenance of order and adequate spacing in the circulating collection.
• Manage the Library Outreach Program by creating an Outreach plan, which includes assessments of all outreach events.
• Develop, implement and monitor the Library social medial platforms and public television screens.
• Manage the Digital Lending Requests Program.
• Ensure compliance with Canadian copyright legislation and Western’s University’s fair dealing guidelines for Digitized material.
• Act as a backup to the Information Services Assistant (Educational Resources & User Services) to liaise with King’s ITS regarding technology issues impacting user services, including wi‑fi issues, printers (Heartland, Papercut, hardware issues), public computers, TV screens, etc.
• Opens the library on alternate weeks, ensuring the readiness of the daily cash balance and of all systems, equipment and the facility.
• Other duties as assigned.

MINIMUM QUALIFICATIONS (unless identified as preferred):

• Library Technician’s Diploma or the equivalent from a recognized institution
• Bachelor’s Degree in a Liberal Arts discipline is preferred
• 2+ years of previous relevant work experience
• Experience with the Alma Integrated library system is preferred
• Experience working with the physical collection of a library required
• Demonstrated experience managing students, volunteers or teams required
• Outreach experience, including using social media, preferred.
• Excellent interpersonal and customer service skills are required, including the ability to communicate and interpret library policy and procedure in dealing with patrons, other library staff and faculty.
• Must be attentive to detail, organized and accurate in daily tasks.
• Superb analytical and numeracy skills and experience in cash handling procedures are essential.
• Ability to work independently and cooperatively, in an open and dynamic work environment is essential.
• Prioritizing tasks to achieve an even workflow, meet project deadlines and departmental goals is essential.
• Ability to maintain a high level of confidentiality.

TYPE OF JOB:

Full-time Contract (35 hours per week)

Alternating weekly shifts, Mon-Fri: 7:30 am – 3:00 pm and 9:30 am – 5:00 pm.

EFFECTIVE DATE:

As soon as possible until May 12, 2028.

Existing Vacancy

SALARY RANGE:

SSG 9 - $56,989 - $63,434, per annum, dependent on experience

CLOSING DATE FOR APPLICATIONS:

October 20, 2026 at 4:30pm

Job candidates will be asked to provide a satisfactory vulnerable persons police clearance within 3 months of hire date.

The College is committed to advancing the Catholic intellectual tradition and welcomes faculty, staff and students from all faiths and backgrounds.

King’s University College is committed to Employment Equity, welcomes diversity in the workplace and encourages applications from all qualified individuals including women, members of visible minorities, aboriginal persons and persons with disabilities.

King’s University College is committed to recognizing the dignity and independence of all and seeks to ensure that persons with disabilities have genuine, open and unhindered access to the College’s employment opportunities. If you require an accommodation during the recruitment process, please contact Human Resources at 519-433-3491 for assistance.