Library Customer Experience Supervisor (Contract)

Town of Newmarket; Newmarket; On-site; CAD 63,000 - 76,000; Full time

Job summary

The Town of Newmarket's Newmarket Public Library is seeking a Supervisor, Customer Experience to lead daily customer service and circulation operations. You will champion customer service and enhance experience across library services.

With a college diploma and 3-5 years supervisory library experience, you will manage staff, coordinate service delivery, and ensure compliance with MFIPPA, AODA, and related laws. Occasional after-hours work may be required; wage range is $46.05–$54.83 per hour.

Qualifications

• Completion of an accredited Library and Information Technician Diploma with related experience.
• Police check and suitability requirements may apply.
• Knowledge of library operations, customer service processes and staff supervision.

Responsibilities

• Oversee day-to-day operations of customer service and circulation.
• Promote positive customer experiences throughout the library.
• Lead staff in customer service and service delivery.
• Coordinate operations and respond to customer inquiries.

Skills

Supervisory skills

Customer service

Communication

Organization

Problem solving

Time management

Presentation

MS Office

Library information systems

Budget awareness

Public relations

Education

Library and Information Technician Diploma

Tools

MS Office Suite

Job description

The Town of Newmarket's Newmarket Public Library is seeking a Supervisor, Customer Experience to lead daily customer service and circulation operations. You will champion customer service and enhance experience across library services.

With a college diploma and 3-5 years supervisory library experience, you will manage staff, coordinate service delivery, and ensure compliance with MFIPPA, AODA, and related laws. Occasional after-hours work may be required; wage range is $46.05–$54.83 per hour.