Customer Services Assistant 1

FVRL (Fraser Valley Regional Library); Delta; Sur place; CAD 47 000 - 48 000; Plein temps

Résumé du poste

Fraser Valley Regional Library in Ladner Pioneer Library is seeking a Customer Services Assistant 1 for a temporary assignment. Roles include delivering excellent customer service and supporting daily library operations.

The position requires flexibility in schedule and the ability to work as part of a team, with experience using library systems and basic computer skills.

Qualifications

• Demonstrated proficiency in customer service skills.
• Strong problem-solving skills to interpret customer’s needs and offer solutions.
• Ability to adapt quickly to changing situations.
• Broad interest in a variety of genres/authors.
• Familiarity with automated library systems.
• Experience with email, word processing, and database searching.
• Familiarity with a variety of digital devices.
• Ability to work independently and as part of a team.
• Strong interpersonal, oral and written communication skills.
• Accurate keyboarding skills of 30 wpm.
• Physical ability to perform the duties of the position.
• Aptitude and ability to perform basic troubleshooting of software and hardware.

Responsabilités

• Provide exceptional customer service and perform duties necessary for efficient library operations.

Connaissances

Customer service

Problem solving

Adaptability

Teamwork

Computer literacy

Digital devices

Keyboarding 30 wpm

Attention to detail

Troubleshooting

Communication

Formation

LIBT 100/140/145 (UFV)

LIBR 1120/2416/1111 (Langara)

Outils

Library systems

Email

Word processing

Database searching

Description du poste

Job Type: Temporary
Affiliation: CUPE
Location: Ladner Pioneer Library
Weekly Hours: 22
Schedule: Sun 9:30 am to 5:00 pm; Mon 4:00 pm to 8:00 pm; Thurs 4:00 pm to 8:00 pm; Fri 9:30 am to 5:00 pm
Job Start Date: Dec 6, 2026
Job End Date: June 4, 2027
Pay Grade: 5
Min Wage: $33.95
Max Wage: $34.75

THE POSITION:

Under the direction of the Librarian 3, Library Supervisor 1, 2, 3 and 4 or their designate, the Customer Services Assistant 1 provides exceptional customer service and performs duties necessary for efficient library operations.

HERE IS WHAT YOU CAN BRING:

• Demonstrated proficiency in customer service skills.
• Strong problem-solving skills required to interpret customer’s needs and offer solutions and alternatives.
• Ability to adapt quickly to changing situations and think on your feet.
• A broad interest in a variety of genres/authors.
• Demonstrated ability to use a computer including email, word processing, database searching and familiarity with automated library systems.
• Demonstrated proficiency and interest in using a variety of related digital devices.
• Ability to work independently and as part of a team.
• Strong interpersonal, oral and written communication skills.
• Ability to perform tasks with a high degree of accuracy and attention to detail.
• Accurate keyboarding skills of 30 wpm.
• Physical ability to perform the duties of the position.
• Aptitude and ability to perform basic troubleshooting of software and hardware.

POSITION REQUIREMENTS:

1. Completion of the following courses, or other equivalent courses from recognized institutions with library technician programs:

UFV: two out of three of the following:

• LIBT 100: Introduction to Libraries
• LIBT 140: Library Public Services
• LIBT 145: Online Searching

Or alternately,

Langara: two out of three of the following:

• LIBR 1120: Philosophy and Functions
• LIBR 2416: Reference Resources and Services
• LIBR 1111: Online Search and Information Handling

1. Up to six months work related and on the job experience.
2. Criminal Record check is required.