Library Technician

City of Richmond Hill; Richmond Hill; In loco; CAD 48.000 - 57.000; Part-time

Descrizione del lavoro

Richmond Hill Public Library is seeking a part-time Customer Experience Library Technician in Richmond Hill. You will provide information services, assist customers, and support daily branch operations across in-person, phone, chat, and email channels.

Requirements include a Library Technician Diploma and at least two years of relevant experience; there is an asset for related education in Early Childhood Education. Flexibility in hours is expected.

Competenze

• Library Technician Diploma required.
• Early Childhood Education or related courses considered an asset.
• Two years of recent relevant library experience.

Mansioni

• Provides information service including reference, readers’ advisory and technology assistance.
• Creates engaging displays to promote library resources and services.
• Handles customer inquiries and complaints across in person, phone, online chat and email.
• Assists with daily cash handling and reconciliations as needed.
• Operates and troubleshoots library equipment and Makerspace tools.
• Supports health and safety procedures and customer experience functions.

Conoscenze

Customer service

Teamwork

Communication

Problem solving

Cataloguing

Flexible hours

Formazione

Library Technician Diploma

Early Childhood Education or related courses

Descrizione del lavoro

Select how often (in days) to receive an alert: Create Job Alert

Employee Group RHPL CUPE

Rate of Pay $34.86- $41.43Hourly

Job Type Permanent Part Time

Replacement/New Position Replacement for Existing Vacancy

Posting Type Internal and External

Posting Date 11/06/2026

Application Deadline 11/20/2026

Position Summary

Customer Experience Library Technician

Responsible to support the daily branch operation and provides information and customer services. LibraryTechnicians will be assigned according to the operational needs of theorganization.

Key Duties and Responsibilities

• Provides information service including reference, readers’ advisory and technology assistance
• Creates engaging displays to promote library resources and services
• Provides specific customer experience functions, including but not limited to:
• Assisting Assistant Manager in handling customer inquiries and complaints through various channels including in person, phone, online chat and email. Interpreting library policies where appropriate. Escalates complaints to the Assistant Manager as needed.
• Handling customer account related inquiries including processing fees and payments
• Assisting with daily cash reconciliation duties
• Monitoring and processing Meeting Room rental enquiries for management approval
• Assisting and instructing customers in the use of library applications and equipment (self-serve machines, computers, photocopiers, Makerspace equipment etc.)
• Assisting Assistant Manager to perform troubleshooting of equipment. Ensures equipment is well functioning and has the necessary supplies, notifying management of the need to repair and to order additional supplies. Assists Assistant Managers or Managers with the daily branch operation as required.

Typicalduties may include but not limited to:

• Opening and closing the library building
• Accessing the safe
• Monitoring appropriate staffing coverage for service
• Reporting building related issues or health and safety incidents
• Responding to emergency situations as necessary
• Supports the Customer Experience Team in delivering exceptional service to library customers
• Operates under the supervision of an assistant manager, who may oversee their work either on-site or from other locations
• Provides job shadowing to colleagues as needed
• Follows established procedures and guidelines for Health and Safety, and Customer Experience functions

Education and Experience

• Library TechnicianDiploma required
• Early Childhood Education, Adult Education, orotherrelatedcoursesconsidered an asset
• A minimum of two years of recentrelevantexperience

Required Skills/Knowledge

• Ability to work effectively and collaboratively in a teamenvironment
• Commitment to excellent customerservice
• Demonstrated effective written and oral communicationsskills
• Good interpersonalskills
• Exhibited strong problem-solving skills
• Demonstrated ability to perform detail oriented tasks, follow direction andprocedures
• Demonstrated knowledge and ability to complete cataloguingactivities
• Ability to work flexiblehours

Richmond Hill Public Library Values

• Accessibility
• Accountability
• Diversity
• Literacy and Lifelong Learning
• Respect

About Richmond Hill Public Library

Richmond Hill Public Library is committed to inclusive, barrier-free recruitment and selection processes. If contacted to participate in the recruitment and selection process, please advise Human Resources if you require an accommodation.

This position may be relocated to another location in the future to meet service needs for the community. All applicants should understand that the ability to work at any library location is a requirement of this position.

The Library will require a current Vulnerable Sector Screening from the successful applicant as a condition of employment.