Level 2 App Support Analyst: Salesforce & Power Platform

Product and Technology; Vancouver; Presencial; CAD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Generous paid time off

Travel perks/discounts

Health & Wellness Programs

RRSP/RPP with matching

Career development opportunities

Diversity and inclusion initiatives

Descripción de la vacante

Flight Centre Travel Group in Vancouver, BC, is seeking an Application Support Analyst to join our Digital Workplace team. This Level 2 role provides triage, investigation, and resolution across critical platforms used by onboarding and customer success teams, including Salesforce, Nintex K2, and Power Platform.

You will collaborate with Business Analysts, Developers, and QA to diagnose issues, create runbooks, and communicate clearly to non-technical users while upholding SLAs and security

Formación

• Prior Level 1/2 technical support or service desk experience.
• Experience with ITSM ticketing environments, ideally Salesforce.
• Clear written and verbal English communication.
• Ability to translate technical concepts for non-technical users.

Responsabilidades

• Own incoming Salesforce Cases from triage to resolution or escalation.
• Diagnose and resolve Level 2 application/platform issues across systems.
• Escalate with evidence, troubleshooting steps, and business impact.
• Create and maintain troubleshooting guides and runbooks in Notion.
• Communicate updates and resolutions to non-technical users.
• Support Major Incidents and contribute to continuous improvement.

Conocimientos

Salesforce

Nintex K2

Power Platform

APIs

ITIL

English communication

Analytical thinking

Herramientas

Salesforce Case Management

Notion

SQL basics

Monitoring tools

Descripción del empleo

Flight Centre Travel Group in Vancouver, BC, is seeking an Application Support Analyst to join our Digital Workplace team. This Level 2 role provides triage, investigation, and resolution across critical platforms used by onboarding and customer success teams, including Salesforce, Nintex K2, and Power Platform.

You will collaborate with Business Analysts, Developers, and QA to diagnose issues, create runbooks, and communicate clearly to non-technical users while upholding SLAs and security