Application Specialist Support

Centiro; Vancouver; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

Centiro in Vancouver seeks an Application Specialist, Support to be the first point of contact for customers needing help. You will investigate issues, provide clear solutions, and ensure customers feel truly supported.

You’ll respond to inquiries with empathy and accuracy, identify and resolve issues—sometimes quickly, sometimes with in-depth troubleshooting—and collaborate with internal teams to improve processes and the customer experience.

Qualifications

• Basic understanding of IT/technical tools (e.g. SQL, FTP/SFTP, ServiceNow)
• Strong problem-solving skills and a desire to learn
• Excellent communication and customer-focused approach
• Proactive and responsible, able to own issues from start to finish

Responsibilities

• Respond to customer inquiries with empathy and accuracy
• Identify and resolve issues — sometimes quickly, sometimes with in-depth troubleshooting
• Work with internal teams to improve processes and customer experience
• Learn and use tools like APIs, monitoring systems, and support platforms

Skills

Problem solving

Communication

Customer focus

Proactive attitude

Tools

SQL

FTP/SFTP

ServiceNow

Job description

Application Specialist Support

Are you passionate about helping people and solving problems? Join Centiro’s Vancouver team as an Application Specialist, Support and be the first point of contact for customers in need of help. You’ll investigate issues, provide clear solutions, and ensure customers feel truly supported.

What You’ll Do

Respond to customer inquiries with empathy and accuracy

Identify and resolve issues — sometimes quickly, sometimes with in-depth troubleshooting

Work with internal teams to improve processes and customer experience

Learn and use tools like APIs, monitoring systems, and support platforms

What We’re Looking For

Strong problem-solving skills and a desire to learn

Good communication skills & customer focus

Basic understanding of IT/technical tools (e.g. SQL, FTP/SFTP, ServiceNow or similar)

Someone proactive, responsible, and able to own issues from start to finish