Leasing Manager, Airport Mazda

Formulafordlincoln; Toronto; On-site; CAD 70,000 - 100,000; Full time

Job summary

Airport Mazda of Toronto is seeking an experienced Leasing Manager to oversee the finance and insurance process for vehicle transactions, ensuring a transparent, compliant and customer-focused experience.

The role involves collaborating with sales, lenders, and product providers to arrange financing, present protection products, complete documentation, and maximise department profitability while maintaining regulatory compliance.

Qualifications

• Minimum 2–5 years of automotive dealership F&I experience preferred.
• Strong understanding of automotive financing and leasing.
• Strong negotiation and communication skills.
• Excellent customer service and relationship-building abilities.
• Strong attention to detail and documentation skills.
• Strong computer and dealership management system skills.
• Ability to work in a fast-paced, performance-driven environment.
• Valid driver’s licence with a satisfactory driving record.

Responsibilities

• Manage the day-to-day F&I process for vehicle sales.
• Meet with customers after the sales process to review financing and protection options.
• Submit financing applications to lenders and financial institutions.
• Analyze lender approvals, rates, terms, conditions, and financing options.
• Structure financing transactions within approved lender and dealership guidelines.
• Coordinate with Sales Managers to ensure smooth transition from sales to F&I.
• Ensure all transactions are completed accurately and efficiently.
• Present and sell approved F&I products and services.
• Monitor F&I product penetration and profitability.
• Maintain strong product knowledge and complete required training.

Skills

Customer service

Negotiation

Attention to detail

Communication

Job description

Airport Mazda | Leasing Manager | Opened on 10/20/2026 | Pay rate: $70000-100000 per year

Position Summary

The Finance & Insurance Manager is responsible for managing the finance and insurance process for vehicle transactions while ensuring a professional, transparent, compliant, and customer-focused experience.

The F&I Manager works closely with the Sales Department, lenders, financial institutions, manufacturers, warranty providers, and customers to arrange vehicle financing, present available protection products, complete required documentation, and ensure transactions are accurately and efficiently finalized.

The position is responsible for maximizing F&I department profitability while maintaining compliance with dealership policies, lender requirements, manufacturer standards, and applicable legislation.

Key Responsibilities

1. Finance & Insurance Operations

• Manage the day-to-day F&I process for vehicle sales.
• Meet with customers after the sales process to review financing and protection options.
• Obtain and review customer credit applications and supporting information.
• Submit financing applications to appropriate lenders and financial institutions.
• Analyze lender approvals, rates, terms, conditions, and financing options.
• Structure financing transactions within approved lender and dealership guidelines.
• Communicate financing decisions and requirements clearly to customers.
• Coordinate with Sales Managers to ensure smooth transition from sales to F&I.
• Ensure all transactions are completed accurately and efficiently.

2. Financing & Credit Management

• Submit accurate credit applications to lenders.
• Work with a variety of financial institutions and lender programs.
• Review credit bureau information and lender requirements.
• Structure deals to maximize approval opportunities while remaining within lender guidelines.
• Obtain required lender approvals and documentation.
• Monitor pending and conditional approvals.
• Follow up on outstanding lender conditions.
• Ensure funding requirements are satisfied before and after delivery.
• Maintain accurate records of financing transactions.
• Monitor funded and unfunded deals and promptly resolve outstanding issues.

3. Customer Finance Presentation

• Explain financing and payment options clearly and professionally.
• Present available finance and lease options based on customer needs and approved lender terms.
• Explain applicable rates, terms, payment schedules, and financing conditions.
• Ensure customers understand the terms of their financing agreement before signing.
• Answer customer questions regarding financing and related products.
• Maintain a professional and transparent approach throughout the F&I presentation.

4. Finance & Protection Products

• Present and sell approved F&I products and services.
• Explain available vehicle protection products, warranties, service contracts, insurance-related products, and other approved offerings.
• Clearly communicate the cost, coverage, exclusions, terms, and conditions of applicable products.
• Match products to customer needs without misrepresentation or high-pressure sales practices.
• Ensure customers receive appropriate disclosures and documentation.
• Monitor F&I product penetration and profitability.
• Maintain strong product knowledge and complete required training.

5. Deal Structuring & Profitability

• Review vehicle deals for accuracy, profitability, and compliance.
• Maximize F&I gross profit while maintaining ethical and customer-focused sales practices.
• Monitor finance reserve, product gross, and other applicable F&I revenue.
• Ensure pricing and product charges are accurately reflected in customer documentation.
• Work with Sales Management to structure deals appropriately.
• Identify opportunities to improve F&I profitability without compromising customer trust or compliance.
• Review deal jackets and documentation for completeness before submission and funding.

6. Lender & Financial Institution Relationships

• Maintain professional relationships with banks, credit unions, manufacturers' finance companies, and other approved lenders.
• Stay current on lender programs, rates, incentives, credit policies, and financing requirements.
• Communicate with lender representatives regarding approvals and funding issues.
• Monitor lender performance and turnaround times.
• Escalate significant lender issues to the General Sales Manager or General Manager.
• Ensure dealership financing practices remain consistent with lender agreements and requirements.

7. Deal Funding & Documentation

• Ensure all required finance documents are accurately completed and signed.
• Verify customer identification and required supporting documentation in accordance with dealership and lender requirements.
• Ensure all lender stipulations are satisfied.
• Monitor funded and unfunded contracts.
• Follow up on missing documents, signatures, insurance information, and other funding conditions.
• Coordinate with Accounting regarding funded deals and outstanding receivables.
• Maintain organized and secure transaction records.

8. Compliance & Regulatory Requirements

• Ensure all F&I activities comply with applicable federal and provincial legislation, regulatory requirements, lender policies, manufacturer requirements, and dealership procedures.
• Ensure customers receive required disclosures and documentation.
• Ensure financing terms and product pricing are accurately disclosed.
• Protect customer personal and financial information.
• Follow dealership privacy and information-security procedures.
• Ensure all customer signatures and acknowledgements are properly obtained.
• Never misrepresent financing terms, rates, products, warranties, or insurance coverage.
• Escalate potential compliance concerns to the General Manager and appropriate management.
• Cooperate with internal audits, lender reviews, manufacturer audits, and regulatory inspections.

9. Customer Service & Complaint Resolution

• Provide professional and respectful service to every customer.
• Address customer questions and concerns regarding financing and F&I products.
• Resolve F&I-related concerns promptly and professionally.
• Escalate significant complaints to the General Sales Manager or General Manager.
• Maintain accurate documentation of customer concerns and resolutions where required.
• Support dealership customer satisfaction and retention objectives.

10. Coordination with Sales Department

• Work closely with Sales Managers and Sales Consultants throughout the transaction process.
• Ensure smooth handoff of customers from Sales to F&I.
• Communicate deal status and outstanding requirements to appropriate team members.
• Assist Sales Management with deal structure and financing-related questions.
• Ensure Sales staff understand applicable financing programs and promotions.

11. Training & Product Knowledge

• Maintain current knowledge of:
  • Manufacturer finance programs
  • Lender programs and requirements
  • Interest rates and financing options
  • Lease programs
  • Vehicle protection products
  • Extended service contracts
  • Approved insurance-related products
  • Dealership policies and procedures
  • Applicable compliance requirements
• Complete required manufacturer, lender, product, and compliance training.
• Assist with F&I training for Sales Managers and Sales Consultants where appropriate.

12. Reporting & Administration

• Maintain accurate F&I records and reports.
• Monitor F&I production and profitability.
• Prepare daily, weekly, and monthly F&I reports as required.
• Monitor product penetration and finance performance.
• Track lender approvals, funding, cancellations, and chargebacks where applicable.
• Provide performance updates to the General Sales Manager and General Manager.
• Ensure all required administrative tasks are completed accurately and on time.

Key Performance Indicators (KPIs)

Performance may be evaluated based on:

• F&I gross profit
• Funding percentage
• Unfunded deal aging
• Deal turnaround time
• Compliance and audit results

Qualifications

• Minimum 2–5 years of automotive dealership F&I experience preferred.
• Strong understanding of automotive financing and leasing.
• Experience working with banks, credit unions, manufacturer finance companies, and other lenders.
• Strong knowledge of dealership finance and insurance products.
• Strong understanding of automotive retail transactions and deal structures.
• Demonstrated ability to achieve F&I profitability objectives.
• Strong negotiation and communication skills.
• Excellent customer service and relationship-building abilities.
• Strong attention to detail and documentation skills.
• Strong computer and dealership management system skills.
• Ability to work in a fast-paced, performance-driven environment.
• Ability to maintain strict confidentiality regarding customer financial and personal information.
• Valid driver's licence with a satisfactory driving record.

Core Competencies

• Customer Service
• Compliance Awareness
• Attention to Detail
• Communication
• Problem Solving
• Deal Structuring
• Relationship Management
• Accountability
• Integrity
• Confidentiality
• Organization
• Time Management

Working Conditions

• Full-time position within an automotive dealership environment.
• May require evenings, Saturdays, extended hours, and attendance at dealership events.
• Requires frequent interaction with customers, Sales Management, Sales Consultants, lenders, financial institutions, and product providers.
• Primarily office-based but requires regular interaction with the Sales Department and dealership operations.
• May involve working under time-sensitive conditions to complete vehicle transactions and meet delivery schedules.
• Must be able to meet the physical and operational requirements of the position, with accommodation available in accordance with applicable legislation.

Compensation

Compensation will be based on experience, qualifications, and the dealership's compensation structure and may include:

• Performance-based incentive / commission
• Manufacturer and lender training
• Other dealership-sponsored programs, where applicable

This job description is intended to describe the general nature and level of work performed by the employee assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, or working conditions associated with the position. Duties and responsibilities may be amended from time to time based on business requirements.

Airport Mazda of Torontois an equal opportunity employer committed to fostering an inclusive workplace that reflects the diversity of our customers and communities. We are committed to providing accommodations throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).