Financial Services Manager-Crown Mazda

Crown Automotive Group Winnipeg; Winnipeg; On-site; CAD 65,000 - 90,000; Full time

Job summary

Crown Auto Group in Winnipeg seeks a Financial Services Manager to lead the dealership's finance and insurance operations and deliver outstanding customer experiences. You will manage F&I processes, work with lenders, structure deals, and present protection products while ensuring compliance and customer satisfaction.

The role requires driving results, building lender relationships, and mentoring staff within a fast-paced automotive environment.

Qualifications

• Minimum 3–5 years of F&I experience in automotive strongly preferred.
• Strong understanding of sales, finance, and dealership operations.
• Established relationships with financial institutions.
• Excellent oral and written communication skills.

Responsibilities

• Manage finance and insurance activities to maintain margins and customer satisfaction.
• Work with customers to complete sales and finance transactions per policy.
• Conduct credit interviews and liaise with lenders for approvals.
• Review credit bureaus and structure deals for approvals.
• Monitor lending portals and contracts in transit to ensure funding.
• Present financial protection products and explain coverage options.
• Complete finance docs and deliver vehicles with operating feature explanations.
• Address customer concerns promptly and escalate when needed.

Skills

F&I experience

Sales knowledge

Communication skills

Time management

Relationship building

Tools

MS Office

Job description

Crown Auto Group is a Winnipeg-based, family-owned organization built on integrity, teamwork, and strong relationships. We are proud to be recognized as one of Canada’s Best Managed Companies and an Aon Hewitt Best Employer – Platinum Level. As one of Manitoba’s fastest-growing dealerships, we offer exceptional service and exciting career opportunities in a dynamic industry.

We are looking for a Financial Services Manager to join our team at our Crown Mazda Dealership. This role is key to delivering an outstanding customer experience while managing the dealership’s finance and insurance operations. If you thrive in a fast-paced environment and have a passion for helping customers, find the right financial solutions, we want to hear from you!

Responsibilities:

• Accountable for finance and insurance activities related to vehicle sales while maintaining profit margins and customer satisfaction.
• Work directly with customers to complete sales and finance transactions in compliance with company and lender policies.
• Conduct thorough credit interviews and liaise with lenders to secure approvals.
• Review credit bureaus and develop creative deal structures for approvals.
• Monitor lending portals and manage contracts in transit to ensure timely funding.
• Present and sell financial protection products such as extended warranties, GAP insurance, life, accident, and health coverage.
• Complete finance documentation accurately and deliver vehicles to customers, ensuring they understand operating features.
• Address and resolve customer concerns promptly, escalating when necessary.
• Maintain positive relationships with management, team members, lenders, and third parties.
• Meet or exceed established Key Performance Indicators (KPIs).
• Complete all assigned sales and F&I training courses.
• Perform other duties as required

Requirements:

• Proven success in meeting or exceeding targets
• Minimum of 3–5 years of F&I experience in the automotive industry strongly preferred
• Strong understanding of sales, finance, and dealership operations.
• Established relationships with financial institutions.
• Excellent communication skills – oral, written, and listening.
• Strong judgment and decision-making abilities.
• Proficiency with word processing, spreadsheets, email, and internet tools.
• Ability to calculate banking figures such as discounts, interest rates, percentages, and commissions.
• Effective time management and prioritization skills.
• Demonstrates Crown Auto Group’s CARMA Values: Collaborate, Accountable, Relationship-focused, Motivated, Attitude.

CROWN AUTO GROUP is an equal opportunity employer! We are looking for people from various ethnicities, backgrounds and experiences to join our workplace. We are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. Reasonable accommodations are available during the selection process, and we'll respond in a timely manner to any requests for accommodations.