Lead Technician

Napoleon Products; Barrie; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company in the HVAC industry seeks a Lead Technician to supervise a team in the installation, repair, and service of their products. Successful candidates will have significant hands-on experience and certifications, ensuring excellent customer service while maintaining high standards of quality and safety.

Qualifications

• 3-5 years' experience in HVAC installation or service.
• 2 years' experience in a lead position preferred.
• Proven ability to lead and facilitate in a team environment.

Responsibilities

• Install, repair and service products at residential or commercial properties.
• Guide and mentor technicians/installers.
• Maintain company property and manage inventory on-site.

Skills

Lead and mentor team

Problem-solving

Customer service

Education

High School Diploma or GED

Valid G2 gas certification

ODP Certification

Tools

HVAC tools

Welding and brazing equipment

Industry testing devices

Job description

Title: Lead Technician
Reports to: Installation Supervisor or Director Retail Operations

Job Purpose: Lead a team to install, repair and service Napoleon products at residential or commercial properties.

Key Responsibilities and Accountabilities:
• Install, repair and service manufactured products using hand and power tools
• Read and interpret blueprint, drawings, layouts, and other specifications
• Measure and lay out reference points for installation
• Measure, cut, and connect piping using welding and brazing equipment
• Startup system, test for leaks using industry testing devices
• Repair and replace parts and components for fireplace, air conditioner, ventilation or heat pump systems
• Responsible for all Company property including but not limited to; truck (including maintenance and appearance), product/units and inventory. Complete daily walk arounds.
• Maintain appropriate inventory on truck
• Guidance and mentorship of technician / installers. Instruct, support and motivate the team members under his/her direction in an effective and professional manner. Provide necessary training tools and feedback.
• Organization of work on-site
• Provide best customer service representing Napoleon

Education and Experience:
• Must have High School Diploma, or GED
• 3 - 5 years' experience in HVAC installer or service role
• 2 years' experience in lead position considered an asset
• Valid G2 gas certification and ODP (Ozone Depletion Prevention) required
• Valid Refrigeration 313D certification is considered an asset
• WETT training/certificate is considered an asset
• Proof of Fall Arrest Training or Working at Heights certification is required
• Sheet Metal experience is considered an asset
• Valid G class drivers license, with clean abstract
• Proven ability to lead, coach, facilitate and problem solve all in a team environment
• Strong working knowledge and compliance with employment legislation including ESA, OHSA, Human Rights