Lead Technician

Wolf Steel Ltd; Barrie; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company in home comfort solutions is seeking a Lead Technician to oversee the installation and servicing of their innovative products. The role requires strong technical skills, certifications, and the ability to lead a team while ensuring excellent customer service. Competitive benefits include a comprehensive compensation package, ongoing training, and support for career growth.

Benefits

Medical, dental, and vision insurance

Retirement Savings Plan (RRSP/DPSP)

Tuition reimbursement

Life insurance and disability coverage

Employee Assistance Plan

Qualifications

• 3-5 years' experience in HVAC installation or service role.
• 2 years' experience in lead position considered an asset.
• Strong working knowledge of employment legislation.

Responsibilities

• Lead installation, repair and servicing of Napoleon products.
• Read and interpret blueprints and specifications.
• Mentor and motivate team members effectively.

Skills

Installation

Repair

Customer Service

Team Leadership

Problem Solving

Education

High School Diploma or GED

Valid G2 gas certification

Valid Refrigeration 313D certification

Proof of Fall Arrest Training

Job description

Napoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Our award-winning products offer a best-in-class experience for all customers’ home comfort needs. While we are proudly Canadian, Napoleon is also fortunate to operate on a world-side scale.

The warmth and experience that a Napoleon product brings to the homes of our customers transcends borders, language, and cultures to enhance everyday living across the globe. Throughout North America, Europe, South America and Asia, Napoleon creates memorable moments through our stunning designs and innovative technologies.

Title: Lead Technician

Reports to: Installation Supervisor or Director Retail Operations

Job Purpose: Lead a team to install, repair and service Napoleon products at residential or commercial properties.

Key Responsibilities And Accountabilities

• Install, repair and service manufactured products using hand and power tools
• Read and interpret blueprint, drawings, layouts, and other specifications
• Measure and lay out reference points for installation
• Measure, cut, and connect piping using welding and brazing equipment
• Startup system, test for leaks using industry testing devices
• Repair and replace parts and components for fireplace, air conditioner, ventilation or heat pump systems
• Responsible for all Company property including but not limited to; truck (including maintenance and appearance), product/units and inventory. Complete daily walk arounds.
• Maintain appropriate inventory on truck
• Guidance and mentorship of technician / installers. Instruct, support and motivate the team members under his/her direction in an effective and professional manner. Provide necessary training tools and feedback.
• Organization of work on-site
• Provide best customer service representing Napoleon
  
  
  

Education And Experience

• Must have High School Diploma, or GED
• 3 - 5 years' experience in HVAC installer or service role
• 2 years' experience in lead position considered an asset
• Valid G2 gas certification and ODP (Ozone Depletion Prevention) required
• Valid Refrigeration 313D certification is considered an asset
• WETT training/certificate is considered an asset
• Proof of Fall Arrest Training or Working at Heights certification is required
• Sheet Metal experience is considered an asset
• Valid G class drivers license, with clean abstract
• Proven ability to lead, coach, facilitate and problem solve all in a team environment
• Strong working knowledge and compliance with employment legislation including ESA, OHSA, Human Rights
  
  
  

IGNITE YOUR CAREER, Some Of Our Competitive Benefits Include

• Competitive Compensation / Wages
• Medical, dental, and vision insurance
• Retirement Savings Plan (RRSP/DPSP)
• Tuition reimbursement
• Life insurance and disability coverage
• Associate Purchase Programs, Product Discounts, In-house Sales
• Appreciation Events, Raffles, Draws, Fundraising, BBQ’s, Competitions
• Napoleon Cares – Associates helping Associates
• Employee Assistance Plan
• Napoleon Recognition Program
• GOevisits, virtual doctor visits
• And more!
  
  
  

The Napoleon Group of Companies is committed to fair and accessible employment practices that attract and retain Associates with disabilities. This includes providing accessibility across all stages of the employment cycle. Accommodation is available upon request.

We thank you for your interest in The Napoleon Group of Companies and for participating in our competition. Only those candidates selected for consideration will be contacted.