Lead Technician

Napoleon Home Comfort; Barrie; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company in home comfort solutions seeks a Lead Technician to oversee installation, repair, and service operations for HVAC systems. The ideal candidate will have strong leadership skills, relevant certifications, and experience in the HVAC field, ensuring excellent customer service and mentorship of technicians.

Qualifications

• 3-5 years' experience in HVAC installer or service role.
• Valid G2 gas certification and ODP required.
• Valid Refrigeration 313D certification is considered an asset.

Responsibilities

• Lead a team to install, repair, and service products at residential or commercial properties.
• Maintain appropriate inventory on truck.
• Provide mentorship and training to team members.

Skills

Leadership

Teamwork

Problem Solving

Customer Service

Education

High School Diploma or GED

Job description

Title: Lead Technician

Reports to: Service Manager

APPLY HERE: https://shorturl.at/t7FBR

Job Purpose: Lead a team to install, repair and service Napoleon products at residential or commercial properties.

Key Responsibilities and Accountabilities:

• Install, repair and service manufactured products using hand and power tools

• Read and interpret blueprint, drawings, layouts, and other specifications

• Measure and lay out reference points for installation

• Measure, cut, and connect piping using welding and brazing equipment

• Startup system, test for leaks using industry testing devices

• Repair and replace parts and components for fireplace, air conditioner, ventilation or heat pump systems

• Responsible for all Company property including but not limited to; truck (including maintenance and appearance), product/units and inventory. Complete daily walk arounds.

• Maintain appropriate inventory on truck

• Guidance and mentorship of technician / installers. Instruct, support and motivate the team members under his/her direction in an effective and professional manner. Provide necessary training tools and feedback.

• Organization of work on-site

• Provide best customer service representing Napoleon

Education and Experience:

• Must have High School Diploma, or GED

• 3 - 5 years' experience in HVAC installer or service role

• 2 years' experience in lead position considered an asset

• Valid G2 gas certification and ODP (Ozone Depletion Prevention) required

• Valid Refrigeration 313D certification is considered an asset

• WETT training/certificate is considered an asset

• Proof of Fall Arrest Training or Working at Heights certification is required

• Sheet Metal experience is considered an asset

• Valid G class drivers license, with clean abstract

• Proven ability to lead, coach, facilitate and problem solve all in a team environment

• Strong working knowledge and compliance with employment legislation including ESA, OHSA, Human Rights