Lead Server PM

Post Hotel & Spa; Lake Louise; Vor Ort; CAD 35.000 - 52.000; Vollzeit

Benefits dieser Stelle

Staff housing

Free meals

Meal discounts

Sister property stays

Staff rates

Benefits program

Relais stay program

Staff events

Growth opportunities

Annual review

Zusammenfassung

The Post Hotel & Spa in Lake Louise, AB, is seeking a Lead Server to provide exceptional guest service and lead the serving team across dining outlets. The role focuses on maintaining high standards, organization, and collaboration with the team in a world-class hospitality setting.

Role involves training staff, handling payments and cash-outs, and ensuring accurate service for all guests, including large groups. A strong emphasis on food safety and allergen communication is required.

Qualifikationen

• 1 year of experience in a similar role.
• Knowledge of Squirrel POS system is an asset.
• Valid Serving It Right certification.

Aufgaben

• Oversee and train the serving team to deliver high-quality service.
• Assist with payments, voids, deletions, and cash-outs procedures.
• Address guest concerns promptly and effectively.
• Ensure dining outlets are clean, organized and compliant with health and safety standards.
• Communicate menus, dietary restrictions, and allergens to kitchen staff.
• Handle large groups and banquet shifts, including setup and teardown.

Kenntnisse

Customer service

Shift flexibility

Food safety

Team leadership

Tools

Squirrel POS

Jobbeschreibung

Post Hotel & Spa is a member of Relais & Châteaux and a MICHELIN Key recipient set in the heart of Lake Louise surrounded by the iconic peaks of Banff National Park. Here, alpine charm meets refined elegance and every guest experience is shaped with care, intention and a deep connection to place. As part of the Canadian Rocky Mountain Resorts (CRMR) family, The Post is a place where professionalism, growth and a shared love of hospitality come together in one of the most inspiring settings in the world.

Perks & Benefits

• Subsidized staff accommodation in Lake Louise
• 2 complimentary hot meals per day on shift
• Discount on food and beverages at The Post's dining outlets
• Complimentary stays at CRMR sister properties
• Staff rates at all CRMR properties
• Employee Benefits Program
• Access to the Relais & Châteaux employee stay program
• Staff events and recognition programs throughout the year
• Opportunities for growth and advancement within The Post and across CRMR properties
• Annual wage and performance review

Why Work With Us

Working at The Post isn't just a job, it's a career-defining experience. You'll be part of a team that holds itself to world-class standards, in a property celebrated for outstanding service, character and design. Whether you're growing your craft in the kitchen, creating unforgettable guest moments at the front desk, or delivering exceptional spa experiences, every role here contributes to something truly special. The mountains are your backyard, your colleagues become your community, and the work you do here will stay with you long after your time at The Post.

Position Overview:

The LeadServer is responsible for providing exceptional service to guests whileoverseeing and guiding the serving team to ensure high standards of service,cleanliness, and organization in the dining outlets. The Lead Server will workclosely with the team to foster a positive attitude, maintain effectivecommunication, and meet the expectations of our guests.

Duties & Responsibilities:

• Oversee and provide guidance and training to the serving team, ensuring they have the knowledge and skills to deliver high-quality service.
• Assist with training staff on proper procedures for payments, voids, deletions, and cash-outs.
• Work closely with the team to address guest concerns promptly and effectively.
• Ensure dining outlets are properly set, clean, organized, and comply with health and safety standards.
• Foster a team-oriented environment and maintain open communication with all staff members.
• Complete mise en place and daily duties as required.
• Be knowledgeable about menus, dietary restrictions, and allergens, and communicate these to the kitchen staff.
• Adapt to the needs of large groups and banquet shifts, including function room set-up and tear-down.
• Take food and beverage orders and ensure prompt delivery and quality of the product.
• Present, open, pour, and serve wine inappropriate glassware.
• Be knowledgeable about house cocktails and ThePost’s wine program.
• Run food to tables and bus tables in a fast-paced environment.
• Perform any other duties as required or communicated by the Senior Food and Beverage Operations Manager

Skills & Experience:

• Minimum 1 year of experience in a similar position
• Knowledge of Squirrel POS system (asset)
• Valid Serving It Right certification.
• Ability to work all shifts (AM, PM, MID)
• Substantial knowledge of food safety and handling procedures
• Able to endure long periods of standing, sitting, bending, and lifting (up to 30 lbs)

Post Hotel & Spa (The Post) is committed to building a workplace where everyone can succeed and belong. As Bow Valley Workplace Inclusion Charter signatory, we are working to build a diverse, equitable, and inclusive team environment. We value a wide range of skills, experiences, and backgrounds; and encourage all qualified candidates to apply. The Post is continuously evolving our systems and practices to remove barriers so all equity seeking groups can succeed.

If you can’t apply online or request accommodation during the application or hiring process, please contact our Human Resources Department at 1-403-441-0375.

We look forward to receiving your application.