Lead Server AM

Post Hotel & Spa; Lake Louise; On-site; CAD 36,000 - 54,000; Full time

Benefits offered by this job

Subsidized staff accommodation in Lake

2 complimentary hot meals per day on

Discount on food and beverages at The

Complimentary stays at CRMR sister

Staff rates at all CRMR properties

Employee Benefits Program

Access to Relais & Ch⢠employee stay

Staff events and recognition programs

Opportunities for growth and advanceme

Annual wage and performance review

Job summary

Post Hotel & Spa in Lake Louise, part of the CRMR family, invites applications for a Lead Server. You will guide the serving team, uphold exceptional guest service, and work across dining outlets in a breathtaking mountain setting.

We value hospitality professionals with at least one year of experience, a Working knowledge of Squirrel POS, Serving It Right, and solid food-safety practices. The role requires flexibility across AM, PM and MID shifts and a readiness to contribute to banquet

Qualifications

• Minimum 1 year of experience in a similar position.
• Knowledge of Squirrel POS system (asset).
• Valid Serving It Right certification.
• Ability to work all shifts (AM, PM, MID).
• Substantial knowledge of food safety and handling procedures.
• Able to endure long periods of standing, sitting, bending, and lifting (up to 30 lbs).

Responsibilities

• Oversee and provide guidance and training to the serving team, ensuring they have the knowledge and skills to deliver high-quality service.
• Assist with training staff on proper procedures for payments, voids, deletions, and cash-outs.
• Work closely with the team to address guest concerns promptly and effectively.
• Ensure dining outlets are properly set, clean, organized, and comply with health and safety standards.
• Foster a team-oriented environment and maintain open communication with all staff members.
• Complete mise en place and daily duties as required.
• Be knowledgeable about menus, dietary restrictions, and allergens, and communicate these to the kitchen staff.
• Adapt to the needs of large groups and banquet shifts, including function room set-up and tear-down.
• Take food and beverage orders and ensure prompt delivery and quality of the product.
• Present, open, pour, and serve wine in appropriate glassware.
• Be knowledgeable about house cocktails and The Post’s wine program.
• Run food to tables and bus tables in a fast-paced environment.
• Perform any other duties as required or communicated by the Senior Food and Beverage Operations Manager

Skills

Serving

Squirrel POS

Serving It Right

Food Safety

Team Training

Tools

Squirrel POS

Job description

Post Hotel & Spa is a member of Relais & Ch¢ and a MICHELIN Key recipient set in the heart of Lake Louise surrounded by the iconic peaks of Banff National Park. Here, alpine charm meets refined elegance and every guest experience is shaped with care, intention and a deep connection to place. As part of the Canadian Rocky Mountain Resorts (CRMR) family, The Post is a place where professionalism, growth and a shared love of hospitality come together in one of the most inspiring settings in the world.

Perks & Benefits

• Subsidized staff accommodation in Lake Louise
• 2 complimentary hot meals per day on shift
• Discount on food and beverages at The Post's dining outlets
• Complimentary stays at CRMR sister properties
• Staff rates at all CRMR properties
• Employee Benefits Program
• Access to the Relais & Ch¢ employee stay program
• Staff events and recognition programs throughout the year
• Opportunities for growth and advancement within The Post and across CRMR properties
• Annual wage and performance review

Why Work With Us

Working at The Post isn't just a job, it's a career-defining experience. You'll be part of a team that holds itself to world-class standards, in a property celebrated for outstanding service, character and design. Whether you're growing your craft in the kitchen, creating unforgettable guest moments at the front desk, or delivering exceptional spa experiences, every role here contributes to something truly special. The mountains are your backyard, your colleagues become your community, and the work you do here will stay with you long after your time at The Post.

Position Overview

The LeadServer is responsible for providing exceptional service to guests whileoverseeing and guiding the serving team to ensure high standards of service,cleanliness, and organization in the dining outlets. The Lead Server will workclosely with the team to foster a positive attitude, maintain effectivecommunication, and meet the expectations of our guests.

Duties & Responsibilities

• Oversee and provide guidance and training tothe serving team, ensuring they have the knowledge and skills to deliverhigh-quality service.
• Assist with training staff on properprocedures for payments, voids, deletions, and cash-outs.
• Work closely with the team to address guestconcerns promptly and effectively.
• Ensure dining outlets are properly set, clean,organized, and comply with health and safety standards.
• Foster a team-oriented environment andmaintain open communication with all staff members.
• Complete mise en place and daily duties asrequired.
• Be knowledgeable about menus, dietaryrestrictions, and allergens, and communicate these to the kitchen staff.
• Adapt to the needs of large groups and banquetshifts, including function room set-up and tear-down.
• Take food and beverage orders and ensureprompt delivery and quality of the product.
• Present, open, pour, and serve wine inappropriate glassware.
• Be knowledgeable about house cocktails and ThePost’s wine program.
• Run food to tables and bus tables in a fast-paced environment.
• Perform any other duties as required or communicatedby the Senior Food and Beverage Operations Manager

Skills & Experience

• Minimum 1 year of experience in a similarposition
• Knowledge of Squirrel POS system (asset)
• Valid Serving It Right certification.
• Ability to work all shifts (AM, PM, MID)
• Substantial knowledge of food safety and handling procedures
• Able to endure long periods of standing,sitting, bending, and lifting (up to 30 lbs)

Post Hotel & Spa (The Post) is committed to building a workplace where everyone can succeed and belong. As Bow Valley Workplace Inclusion Charter signatory, we are working to build a diverse, equitable, and inclusive team environment. We value a wide range of skills, experiences, and backgrounds; and encourage all qualified candidates to apply. The Post is continuously evolving our systems and practices to remove barriers so all equity seeking groups can succeed.