Lake Louise Inn Restaurant Supervisor

The Fairmont Jasper Park Lodge; Lake Louise; On-site; CAD 25,000 - 28,000; Full time

Benefits offered by this job

Vision care

Dental care

Employee assistance program

On-site gym

On-site parking

Extended health care

Wellness program

Job summary

Lake Louise Inn Alberta is seeking a Restaurant Supervisor to oversee guest service at the Lake Louise location. The role includes bartending, taking orders, and delivering meals while ensuring guest satisfaction and a welcoming environment for guests.

Reporting to the Outlet Manager, this full-time position offers hourly pay with progression after probation. The candidate must hold a ProServe Certificate and have prior customer service and supervisory experience.

Qualifications

• Previous customer service and restaurant supervisory experience required.
• ProServe Certificate required.
• Energetic, hands-on, with initiative and integrity.
• Excellent customer service skills.
• Highly organized and detail-oriented.
• Work well under pressure, independently and as a team.
• Able to perform well in a fast-paced environment.
• Good communication skills.
• Basic knowledge of alcoholic beverages.
• Ability to lift heavy trays filled with glassware/food up to 30lbs.
• Basic math skills.

Responsibilities

• Greet guests upon arrival in a timely manner.
• Ensure that all set-ups are correct and complete.
• Ensure buffet is stocked and clean at all times.
• Explain the menu specials and offer suggestions that complement the guest’s choice.
• Maintain a professional and pleasant appearance at all times.
• Deliver beverages and food in a timely manner.
• Promptly clear and clean tables in a timely manner.
• Check-in with guests to ensure satisfaction.
• Refill beverages throughout the meal.
• Ensure proper disposal of garbage and recycling.
• Assist with training new team members to maintain service standards.
• Ensure cash handling procedures are followed at all times.
• Ensure the restaurant is maintained, clean, safe and secure.
• Adhere to Guest Service Standards and Hotel Policies.
• Complete daily and weekly checklists.
• Deliver guest’s bill and take payment.
• Follow Health and Safety guidelines.
• Other related duties as assigned by the Outlet Manager.

Skills

Customer service

Restaurant supervision

Energetic

Excellent customer service

Organized

Teamwork

Communication

Alcohol knowledge

Lifting up to 30 lbs

Math skills

Education

ProServe Certificate

Job description

Lake Louise Inn Restaurant Supervisor Alberta

Lake Louise Inn Alberta $18.50–$20.00 an hour - Full-time Job details Pay $18.50–$20.00 an hour Job type Full-time Location Alberta Benefits Pulled from the full job description Vision care Dental care Employee assistance program On-site gym Discounted or free food Extended health care Wellness program Full job description

THE PROPERTY

Lake Louise Inn is a full-service hotel with 247 guest rooms and suites surrounded by soaring pines and sweeping mountain views, nestled among the snowy peaks of Banff National Park and is part of a UNESCO World Heritage Site. Lake Louise Inn is dedicated to ensuring each position in the company is treated equally and with the utmost importance. We value the diversity of our employees and want each of them to experience a welcoming atmosphere that delivers respect, compassion and professionalism. We believe that diversity creates memorable experiences every day for both our staff and guests during their time at Lake Louise Inn.

WHY US?

• Full Time Team Members receive subsidized, furnished, private bedroom with internet, cable and utilities included.
• Live, Work & Play in one of Canada's more iconic settings within Banff National Park.
• Daily shift meals in our newly renovated staff cafeteria (taxable benefit).
• Use of onsite fitness facility, mini golf course, heated pool and whirlpools.
• Subsidized Gym Membership & Fitness classes at local recreation centre.
• Group Benefit Plan (Health, Dental, Vision) offered at 3rd month of employment for Full Time Team Members.
• Employee travel program with preferred room rates at Atlific Hotels.
• Discounts on Food & Beverage at 3 onsite restaurants.
• Be part of a culture that believes in developing talent & promoting from within.

DETAILS:

• Located in Lake Louise
• Valid Canadian Work-Permit Required for International Applicants
• Full-time position, average of 40 hours per week
• First 90 days: $18.50 per hour
• After 90 days: $20.00 per hour

JOB SUMMARY:

Reporting to the Outlet Manager, the Restaurant Supervisor is responsible for bartending, taking orders, and delivering orders whilst ensuring guest satisfaction, including exceptional customer service. Provide a welcoming and friendly environment for our guests, answering any guest enquiries in a prompt manner and covering for the Outlet Manager on their days off.

JOB RESPONSIBILITIES:

• Greet guests upon arrival in a timely manner
• Ensure that all set-ups are correct and complete
• Ensure buffet is stocked and clean at all times
• Explain the menu specials and offer suggestions that complement the guest’s choice
• Maintain a professional and pleasant appearance at all times
• Deliver beverages and food in a timely manner
• Promptly clear and clean tables in a timely manner
• Check-in with guests to ensure satisfaction
• Refill beverages throughout the meal
• Ensure proper disposal of garbage and recycling
• Assist with training new team members in order to maintain the desired level of service that is in line with the hotel’s service standards
• Ensure cash handling procedures are followed at all times
• Ensure that the restaurant is maintained, clean, safe and secure
• Ensure the Guest Service Standards, Hotel Policies and Procedures are maintained at all times
• Complete daily and weekly checklists
• Deliver guest’s bill and take payment
• Follow Health and Safety rules and guidelines at all times
• Other related duties as assigned by the Outlet Manager

REQUIRED QUALIFICATIONS:

• Previous customer service and restaurant supervisory experience required
• ProServe Certificate required
• Energetic, hands-on, with initiative and integrity
• Excellent customer service skills
• Highly organized and detail-oriented
• Work well under pressure, without supervision, independently and as a member of a team
• Able to perform well in a fast-paced work environment
• Good communication skills
• Basic knowledge of alcoholic beverages
• Ability to lift heavy trays filled with glassware/food up to 30lbs
• Basic math skills

Lake Louise Inn is an equal opportunity employer. Should you require assistance with your application please let us know.

PLEASE NOTE WE CAN ONLY CONSIDER CANDIDATES THAT ARE ALREADY AUTHORIZED TO WORK IN CANADA. WORK PERMIT SPONSORSHIP IS NOT AVAILABLE AT THIS TIME.

Job Type: Full-time Pay: $18.50-$20.00 per hour Benefits: Company events Dental care Discounted or free food Employee assistance program Extended health care On-site gym On-site parking Vision care Wellness program

Application question(s): Will you be able to reliably commute or relocate to Lake Louise for this position?

Experience:serving: 3 years (preferred) Licence/Certification:ProServe (required) Work Location: In person