Lead Enterprise Solutions Consultant

Fortra; Canada; Hybrid; CAD 125,000 - 155,000; Full time

Job summary

Fortra is seeking a highly experienced Principal Professional Services Consultant to join our Services organization in Canada. You will spearhead deployment and implementation of Fortra software, acting as a trusted technical advisor while guiding complex engagements both remotely and onsite.

The role emphasizes project leadership, mentoring, and cross-functional collaboration to ensure on-time delivery, customer success, and expanded service opportunities across the customer base.

Qualifications

• 6+ years of experience in Professional Services, Technical Consulting, Software Implementation, Solution Architecture, Systems Integration, or a related field.
• Proven experience delivering enterprise software implementations and customer-facing technical consulting engagements.
• Advanced technical expertise in one or more software platforms, technologies, or specialized solution areas.
• Experience troubleshooting complex technical issues and driving resolution in customer environments.
• Ability to develop scripts, integrations, automations, or technical utilities.

Responsibilities

• Lead the deployment and implementation of Fortra software solutions within customer environments.
• Serve as a trusted technical advisor throughout the project lifecycle.
• Support new and existing customers with complex implementation, configuration, integration, and usage scenarios.
• Deliver consulting services and technical support both remotely and onsite.
• Gather infrastructure and technical requirements to ensure successful deployment and interoperability with customer systems.
• Develop implementation plans, deployment procedures, and production rollout strategies.
• Identify and resolve technical issues through advanced troubleshooting and root cause analysis.
• Develop custom scripts, utilities, integrations, and automation solutions to address customer requirements.
• Translate complex technical concepts into clear, business-focused recommendations for customers and stakeholders.
• Lead complex customer engagements with minimal supervision.
• Manage project communications and stakeholder expectations throughout engagements.
• Apply project management fundamentals, including: Risk management Communication planning Task tracking Issue escalation Change management
• Ensure projects are delivered on time, within scope, and aligned to customer requirements.
• Execute high-quality deliverables with minimal revisions
• Build strong relationships with customers and partner organizations.
• Identify opportunities to expand customer value and support additional service engagements.
• Collaborate with Sales and Customer Success teams to identify solution expansion opportunities.
• Contribute to Services revenue objectives while maintaining high billable utilization and customer satisfaction.
• Drive continuous improvement through lessons learned and best-practice development.
• Continuously improve consulting methodologies, implementation processes, and delivery standards.
• Recommend enhancements to business analysis and service delivery practices to improve outcomes and efficiency.
• Contribute to the ongoing evolution of Professional Services tools, documentation, and operational processes.

Skills

Enterprise software implementations

Technical consulting

Project leadership

Customer relationship management

Scripting / automation

DevOps concepts

Communication skills

Leadership and mentoring

Job description

Fortra is seeking a highly experienced Principal Professional Services Consultant to join our Services organization in Canada. You will spearhead deployment and implementation of Fortra software, acting as a trusted technical advisor while guiding complex engagements both remotely and onsite.

The role emphasizes project leadership, mentoring, and cross-functional collaboration to ensure on-time delivery, customer success, and expanded service opportunities across the customer base.