Senior Enterprise Implementation Consultant

Staffbase; Ottawa; On-site; CAD 90,000 - 120,000; Full time

Job summary

Staffbase is seeking an Advanced Implementation Consultant in Canada to lead customer implementations, align deployment and adoption plans, and ensure a seamless experience across onboarding and growth phases.

You will manage project plans, coordinate resources, and communicate status, risks, and outcomes to stakeholders while building deep product knowledge and applying industry best practices for enterprise deployments. Fluency in Spanish is required.

Qualifications

• 2–5 years of consulting experience.
• 2–5 years of client-facing experience.
• Project management experience.
• Experience with enterprise-scale deployments.
• Familiarity with SaaS implementations.
• Cloud technologies expertise.
• Professional Spanish fluency required.

Responsibilities

• Lead new Staffbase customer implementations, including managing the project plan and project resources, for onboarding and growth phases.
• Ensure that a plan is in place for deployment, change management, and adoption programs.
• Clearly communicate implementation status, issues, risks, and effort.
• Build and sustain in-depth product knowledge regarding Staffbase core products.
• Understand customer use cases and apply Staffbase best practices for enterprises to these implementations.
• Apply vertical industry and functional best practices as applicable to each customer.
• Establish and oversee the customer’s initial adoption, training, and development of best practices to build a strong foundation before and during the initial rollout.
• Troubleshoot and triage customer issues during implementation.
• Work with Sales to scope, estimate, and write Statements of Work for new projects.
• Partner with Sales and CSMs to plan for Staffbase integration into the client’s core architecture and identify growth opportunities.
• Function as the voice of the customer and provide internal feedback on Staffbase improvements.

Skills

Consulting experience

Client-facing experience

Project management

Enterprise-scale deployments

Cloud technologies

Spanish fluency

Team player

Communication skills

Job description

Staffbase is seeking an Advanced Implementation Consultant in Canada to lead customer implementations, align deployment and adoption plans, and ensure a seamless experience across onboarding and growth phases.

You will manage project plans, coordinate resources, and communicate status, risks, and outcomes to stakeholders while building deep product knowledge and applying industry best practices for enterprise deployments. Fluency in Spanish is required.