Launch Your Finance Career: Personal Banking Trainee

TD Bank Group; Kitchener; Hybrid; CAD 46,000 - 61,000; Full time

Job summary

TD Bank Group in Kitchener, Ontario is looking for a Personal Banking Associate Trainee on site to assist customers with everyday banking needs, open accounts, and connect clients to the right specialists for investments and solutions.

You will support frontline staff, process routine transactions, promote digital banking tools, and participate in TD's training and development programs to grow your career within a leading financial institution.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• IFC within 90 days of start date.
• Post-Secondary degree preferred.
• Proficiency in MS Office, branch software and internet.
• Knowledge of banking solutions and processes.
• Strong communication and time management.

Responsibilities

• Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions.
• Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters.
• Build customer confidence in emerging digital banking trends by educating them on mobile, ATM, and online banking.
• Support the frontline staff with scheduled cash and non-cash transactions; resolve issues and report non-standard matters to management.
• Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence.
• Participate in the timely and accurate completion of business processes and procedures.
• Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics.
• Help build a positive and equitable work environment by promoting team effectiveness and sharing industry knowledge to achieve common objectives.

Skills

Customer service

Communication skills

Time management

Administration

Organization

Sales awareness

Education

High School diploma

Post-secondary degree preferred

IFC certification within 90 days

Tools

MS Office

Branch software

Job description

TD Bank Group in Kitchener, Ontario is looking for a Personal Banking Associate Trainee on site to assist customers with everyday banking needs, open accounts, and connect clients to the right specialists for investments and solutions.

You will support frontline staff, process routine transactions, promote digital banking tools, and participate in TD's training and development programs to grow your career within a leading financial institution.