Labour Relations Coordinator

March of Dimes; Toronto; Hybrid; CAD 50,000 - 55,000; Full time

Job summary

March of Dimes in Toronto, Ontario, is seeking a Labour Relations Coordinator to provide administrative and operational support for labour relations functions and day-to-day HR operations. You will handle grievance records, document collective agreements, onboarding, offboarding, and HR communications while supporting SharePoint updates and investigations.

The role requires 3–5 years HR experience, familiarity with DayForce Ceridian, and strong analytical, communication, and organizational

Qualifications

• 3–5 years HR experience or related labour relations experience.
• Experience interpreting collective agreements and managing grievances.

Responsibilities

• Act as the first point of contact for Labour Relations inquiries and policy guidance.
• Coordinate onboarding/offboarding and maintain HR documentation.
• Support collective bargaining activities and information gathering for negotiations.
• Assist with labour relations reporting, data tracking, and leadership communications.
• Prepare employment/status change documents and ensure accuracy and timeliness.
• Maintain HR materials, org charts, SharePoint content, and employee data accuracy.

Skills

HR analytics

Communication

Interpersonal skills

Organizational skills

Confidentiality

Education

HR/Business degree or equivalent

Tools

Microsoft Office

DayForce Ceridian

Job description

THIS OPPORTUNITY:

Reporting to the Senior Manager, People & Culture the Labour Relations Coordinator will provide administrative and operational support for labour relations functions, including maintaining grievance and arbitration records, ensuring accurate documentation of collective agreements and providing guidance on policies. The role also supports day-to-day HR operations, including onboarding and offboarding, maintaining HR documentation, preparing employee letters, reporting, internal communications, and departmental administration. The Coordinator also assists with HR systems, SharePoint updates, workplace investigations, projects, meetings, and continuous improvement initiatives to support efficient and consistent People & Culture operations across the organization.

RESPONSIBILITIES:

• Act as the first point of contact for Labour Relations, providing timely, professional support, guidance on policies and procedures, and labour relations inquiries as needed.
• Monitor and triage inquiries received through the People & Culture inbox, ensuring timely responses and appropriate escalation of issues.
• Coordinate onboarding and offboarding activities, including supporting employee orientations, facilitating informational sessions for new hires, administering new hire and exit surveys, maintaining onboarding resources, and continuously improving onboarding and offboarding processes.
• Assist in Collective Bargaining including collecting information, attending negotiations and other union related tasks.
• Support labour relations reporting, data tracking, and preparation of recurring reports for leadership and internal communications.
• Prepare and process departmental administrative documentation, including employee letters and employment or status change documents, ensuring accuracy, consistency, and timely completion.
• Maintain People & Culture materials, organizational charts, SharePoint content, job descriptions, HR documentation, and employee data accuracy on a regular basis.
• Provide administrative support for workplace investigations, meetings, departmental communications, and People & Culture initiatives and projects.
• Support the implementation and continuous improvement of People & Culture systems, programs, and processes.
• Act as backup support to the People & Culture Administrator and perform other related duties as assigned.

QUALIFICATIONS:

• A minimum of 3-5 years of Human Resources experience.
• Experience with interpreting collective agreements, managing grievances and overall collective Bargagaining.
• Post-secondary education in Human Resources, Business, or related discipline, or combination of equivalent education and experience.
• Advanced computer skills, with competency in using intermediate/advanced features of Microsoft Office Suite and DayForce Ceridian.
• CHRP or pursuing CHRP designation an asset.
• Knowledge of employment and workplace legislation such as Human Rights, Health and Safety, Privacy, and ESA is considered an asset.
• Strong analytical skills with the ability to present data and information in a useful and concise manner.
• Outstanding customer-centric attitude, skills, and experience.
• Exceptional communication and interpersonal skills required to interact with internal and external stakeholders including staff, clients, and vendors.
• Excellent organizational, planning and time management skills, attention to detail and an ability to manage multiple priorities effectively.
• Capable of exercising independent judgment, confidentiality, and flexibility
• Experience in tracking and managing work permits and immigration related programs is an asset.

ADDITIONAL DETAILS:

Salary: $50,000 - $55,000 per annum

Hours: 35 hours per week

This is a hybrid role with 3 days in office.