L1 Shop Technician

Nors Group; Ottawa; On-site; CAD 41,000 - 55,000; Full time

Job summary

Nors Group in Ottawa is seeking an L1 Shop Technician to join our Service team. You will be responsible for performing and documenting service work on heavy equipment, troubleshooting faults, and communicating with vendors to ensure accurate diagnostics.

We value teamwork, safety, and the ability to work independently in a fast-paced environment. This role is on-site in Ottawa with competitive hourly pay and opportunities for hands-on training.

Qualifications

• Diploma in heavy equipment or equivalent.
• Red seal 421A mechanic licence (if applicable).
• Experience with heavy equipment maintenance and service.

Responsibilities

• Develop and implement customer-focused service philosophy.
• Ensure timely completion of service work and customer satisfaction.
• Manage service work orders and follow-up activities.
• Proactively troubleshoot to identify machine faults.
• Diagnose and repair with test equipment and diagnostics.
• Order parts accurately and coordinate with parts dept.
• Submit detailed service reports and time entries.
• Maintain clean, safe, organized service area and tools.
• Communicate effectively with supervisor and vendors as needed.
• Operate heavy equipment safely for testing repairs.

Skills

Customer service

Computer skills

Organized

Heavy equipment operation

Work independently

Field work

Education

Diploma in heavy equipment

Post-secondary diploma

Tools

Hand tools

Welding equipment

Air tools

Torches

Job description

With a legacy of over 90 years, we continue to grow and strengthen our presence in the 7 countries where we operate, with more than 100 units and representation of leading brands in our business areas.

Every day, we strive to meet market needs with excellent solutions, equipment, and services — and we believe we have the best talent to deliver on those expectations.

Ready to take the next step in your career? Your new opportunity might be right here.

We are looking for a L1 Shop Technician to join our Service team in Ottawa.

What's the challenge?

As a member of the Service team, the Shop Technician must be a highly motivated team player who completes the duties required in a professional and timely manner. They will assume overall responsibility for the safe, effective, clean, organized and professional performance.

What do we expect from you?

Expected Salary range (per hour): $30.00 - $40.00 per hour

Duties And Responsibilities

• Emphasis in the development and implementation of a "customer service, customer focused" philosophy, within the department and the branch;
• Overall customer satisfaction through the timely completion of service work;
• Responsible for all aspects of assigned service work orders, including but not limited to: responsible for doing work orders, any follow-up to be done
• Proactive troubleshooting in order to properly identify machine faults;
• Timely and accurate diagnosis and repair including computer connection/diagnosis with machine to identify fault codes;
• Effective communication to vendor (Volvo) with respect to Tech Line and / or direct calls in order to facilitate accurate diagnosis;
• Accurate ordering of required parts and follow-up to ensure parts are received in order to complete the assigned service work; parts department help to make parts orders, depends on clients demand
• Accurate and timely service report submissions (includes time cards); After each job complete service report with all the details of the repairs made to the machine, and the time spent on the machine
• Care and maintenance of assigned service bay and tools; for the safety of everyone we clean the work area, we put away all the tools, before starting the new work
• Effective, open and frequent communication with Supervisor; allows for transparency and better communication
• Competent in heavy equipment operation to test repairs when complete;
• Responsible for the return of un-used parts upon the completion of service work; we return all unused parts after the work is done, because we don't need them anymore, and we get a refund.
• Responsible for ensuring that all service work/inquiries by customers and or Supervisor are managed in a professional and timely manner at all times.;

Core Competencies

• Knowledge of tools
• Customer service
• Computer skills
• Organized
• Work independently and with other team members
• Work outside and in the field when required ;
• Proficient with hand tools, computer tools, torches, welding equipment, air tools etc.
• Willingness to participate and complete required training initiatives;
• Capable of operating heavy equipment safely and competently
• Red seal 421A mechanic licence

Education/Training

• Diploma in heavy equipment/ Post-secondary diploma .
• Similar work experience, Heavy equipment knowledge

HEALTH AND SAFETY

It is our expectation that all Nors Employees will conduct their work in a safe manner, abide by all Nors safety policies and report all hazardous conditions and unsafe work procedures. In addition, Nors employees will be required to report any and all incidences/accidents/near misses according to company policies

Nors is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We recognize our obligations and responsibilities as an employer and encourage applications from all qualified candidates including members of visible minorities.

Nors will accommodate people with disabilities during the recruitment and assessment processes. If accommodation is requested, Nors will consult with the applicant and arrange for the provision of suitable accommodation that considers the applicant’s needs.