Shop Technician - Lead Hand

Nors Group; Edmonton; On-site; CAD 62,917 - 89,610; Full time

Benefits offered by this job

Full health and dental benefits

Company-sponsored RRSP plan

Job summary

A leader in crane services is seeking a Shop Technician - Lead Hand in Edmonton, Alberta. As the Lead Hand, you will support the Service Supervisor in daily planning, execute Crane diagnostics and repairs, and mentor apprentices. The ideal candidate holds a Red Seal certification and possesses 2–5 years of relevant experience. This full-time, unionized position offers a competitive salary and benefits, including health and dental coverage. Join a growing team committed to excellence in service and safety.

Qualifications

• 2–5 years related experience required.
• Solid knowledge of Crane equipment systems and repairs is essential.
• Strong technical background to communicate with technicians and customers.

Responsibilities

• Assist the Service Supervisor with planning and organization.
• Perform Crane diagnostics and repairs.
• Mentor and train apprentice technicians.

Skills

Red Seal or Journeyman Technician Certification

Communication skills

Crane equipment systems knowledge

Health & Safety Knowledge

Education

Red Seal Technician certification

Job description

With a legacy of over 90 years, we continue to grow and strengthen our presence in the 7 countries where we operate, with more than 100 units and representation of leading brands in our business areas.

Every day, we strive to meet market needs with excellent solutions, equipment, and services — and we believe we have the best talent to deliver on those expectations.

Ready to take the next step in your career? Your new opportunity might be right here.

Shop Technician - Lead Hand

We are looking for a Shop Technician - Lead Hand to join our Crane Service team in Edmonton, Alberta.

Salary Range

• $55.36 hourly

What's the challenge?

As our Lead Hand, you’ll play an important role in helping the Service Supervisor with day-to-day planning, organization, and workflow. You’ll take on major Crane diagnostics and repairs, and be hands‑on with daily shop repairs. You’re counted on to provide top‑quality leadership and service, while following the company’s established policies and procedures. In this role, you’ll also help develop and coach apprentices.

You’ll fit right in with

• “Service First”. It’s our company slogan and you are driven to support external and internal customers with exceptional solutions. You’ll recognize that our customers’ livelihoods depend on the service they receive from our team.
• Safety Minded. First and foremost – you work safely, and insist your team follows all safety programs and procedures – every time. We have adopted best practices when developing our systems and procedures and you’ll become a champion for consistently staying in the lines.
• Certification. You have done the hard work and training required to earn certification as a Red Seal Heavy Equipment Technician and you’re ready to apply all that you have learned to make Great West Equipment your customers’ first choice.
• Experience. You are accomplished with diagnostic and repair experience on a wide variety of heavy equipment (Crane) from various manufacturers. You love to share your knowledge with apprentices and young techs and you are able to communicate your information in a timely and understandable manner.
• Leadership. You easily develop a rapport of trust with your team and your fair, level‑headed leadership style makes it easy for techs to approach you with issues and ideas.
• Keeping Your Cool. You may need to work under pressure while maintaining a strong focus on communication and quality service. You will have an abundance of patience. This can be a physical job with heavy lifting and carrying. The pace can be fast, the hours can be long during busy cycles, and you may also need to work overtime. You will also realize that you need to recharge regularly – we insist that you take your vacation time!
• Mentorship. Listen actively and perform competence analysis of apprentice technicians. Identify areas for them to improve and provide on‑job training to assist in their development.
• Organization. This is a detail‑oriented position and you have already developed personal systems for organizing your work and organizing the techs on your team.

What do we expect from you?

Experience Required

• Red Seal or Journeyman Technician Certification
• 2–5 years related experience
• Solid knowledge of Crane equipment systems and repairs
• Good communications skills with customers, peers and supervisors
• Basic knowledge of computer applications
• Committed to continuous learning
• Strong technical background and capable of communicating with technicians and customers regarding parts and service
• Health & Safety Knowledge – OH & S rules and regulations guidelines

Education Required

• Red Seal Technician certification

May be asked to work evenings and weekends.

Position duties also include the completion of any additional tasks or projects as requested.

What’s In It For You

We’re a growing business in an exciting industry, and we’re a family. This is a unionized full‑time, permanent position. We offer a competitive compensation package, which includes full health and dental, plus a company‑sponsored RRSP plan. You’re going to have an amazing feeling of fulfilment when your efforts contribute to the success of your technicians, and ultimately lead us to become each customer’s first choice for service, equipment, and parts.

Do you want to embrace a new challenge within Nors and be part of a growing team? We’re waiting for you! At Nors, we believe in our people as the driving force behind our success. We value respect, continuous learning and our values, promoting a positive, fair and inclusive working environment.

All opportunities are open on the basis of equality, respecting the different abilities, backgrounds, identities and cultures that make us who we are.