Y1 Apprentice Shop Technician

Nors Group; Ottawa; On-site; CAD 30,000 - 36,000; Full time

Job summary

Nors Group in Ottawa is seeking a Y1 Apprentice Shop Technician to join our Service team. The successful candidate will actively participate in the apprenticeship process, aiming to become a 1st-year technician while enrolled as a 2nd year Heavy Equipment Technician (off road).

The role involves following safety procedures, diagnosing faults, repairing equipment, and preparing service reports. The position offers hands-on training and exposure to field work in a dynamic shop environment.

Qualifications

• Diploma in heavy equipment/ Post-secondary diploma.
• Similar work experience, Heavy equipment knowledge

Responsibilities

• Follow safety processes and keep safety as priority.
• Identify machine faults through proactive customer contact and diagnosis.
• Perform timely and accurate diagnosis and repair including computer connection.
• Submit accurate service reports with time cards.
• Order parts and track deliveries to complete service work.
• Report any potential timeline overruns to Supervisor.
• Perform other duties as assigned.
• Ensure efficient shop service work and proper return of unused parts.
• Adhere to Nors safety policies and report hazards.
• Support training initiatives and operate heavy equipment safely.

Skills

Knowledge of tools

Customer service

Computer skills

Organized

Independent worker

Field work

Hand tools

Welding equipment

Red seal 421A

Education

Diploma in heavy equipment

Job description

With a legacy of over 90 years, we continue to grow and strengthen our presence in the 7 countries where we operate, with more than 100 units and representation of leading brands in our business areas.

Every day, we strive to meet market needs with excellent solutions, equipment, and services - and we believe we have the best talent to deliver on those expectations.

Ready to take the next step in your career? Your new opportunity might be right here.

We are looking for a Y1 Apprentice Shop Technician to join our Service team in Ottawa.

What's the challenge?

What do we expect from you?

What will you find here?

Summary

The Apprentice Technician role is for someone who is looking to become a 1st or who is already enrolled as a 2nd year Heavy Equipment Technician (off road). The successful candidate must actively participate in the apprenticeship process, and be dedicated to learning the trade .

Expected Salary range (per hour)

$22.00 - $26.00 per hour

Duties And Responsibilities

• To follow all safety processes and procedures, and keep safety as the number one value;
• Proactive customer contact in order to properly identify machine faults;
• Timely and accurate diagnosis and repair including computer connection/diagnosis with machine to identify fault code;
• Accurate and timely service report submissions (includes time cards);
• Accurate ordering of required parts and follow-up to ensure parts are received in order to complete the assigned service work;
• Immediately reporting to your Supervisor possibilities of exceeding the quoted timeline and describing newly discovered circumstances and or causes;
• Performs other duties as assigned.
• Responsible for all aspects of assigned tasks, including but not limited to: improving operating efficiencies and overall customer satisfaction through the timely completion of shop service work, responsible for the return of un-used parts upon the completion of shop service work;
• Abide by Nors's safety policies and report all hazardous conditions and unsafe work procedures;.
• Performs other duties as assigned.

Core Competencies

• Knowledge of tools
• Customer service
• Computer skills
• Organized
• Work independently and with other team members
• Work outside and in the field when required ;
• Adequate with hand tools, computer tools, torches, welding equipment, air tools etc.
• Willingness to participate and complete required training initiatives;
• Capable of operating heavy equipment safely and competently
• Looking to obtain Red seal 421A mechanic licence

Education/Training

• Diploma in heavy equipment/ Post-secondary diploma .
• Similar work experience, Heavy equipment knowledge

HEALTH AND SAFETY

It is our expectation that all Nors Employees will conduct their work in a safe manner, abide by all Nors safety policies and report all hazardous conditions and unsafe work procedures. In addition, Nors employees will be required to report any and all incidences/accidents/near misses according to company policies

Nors is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We recognize our obligations and responsibilities as an employer and encourage applications from all qualified candidates including members of visible minorities.

Nors will accommodate people with disabilities during the recruitment and assessment processes. If accommodation is requested, Nors will consult with the applicant and arrange for the provision of suitable accommodation that considers the applicant’s needs.