HE Technician - Apprentice

Grupo NORS; Winnipeg; On-site; CAD 32,000 - 58,000; Full time

Benefits offered by this job

Full health and dental

RRSP plan

Job summary

Grupo NORS in Winnipeg, MB is hiring a Heavy Equipment Technician - Apprentice to join the Service team. This full-time, permanent role offers a path to develop hands-on skills, perform diagnostics, and contribute to customer satisfaction.

You will handle service work orders, coordinate with the vendor for accurate diagnoses, and ensure timely parts delivery while maintaining a clean, safe work environment.

Qualifications

• Emphasis on a customer-service, customer-focused philosophy within the department and branch.
• Ability to achieve overall customer satisfaction through timely service work.
• Responsible for all aspects of service work orders and follow-up tasks.
• Proactive troubleshooting to identify machine faults.

Responsibilities

• Complete service work orders and follow-up as needed.
• Diagnose and repair with computer connection/diagnosis to identify fault codes.
• Communicate with vendors to facilitate accurate diagnosis (e.g., Volvo).
• Order parts accurately and follow up to ensure timely receipt.
• Submit thorough service reports with details of repairs and time spent.
• Maintain safety and cleanliness of the service bay and tools.

Skills

Customer service

Troubleshooting

Communication

Teamwork

Job description

With a legacy of over 90 years, we continue to grow and strengthen our presence in the 7 countries where we operate, with more than 100 units and representation of leading brands in our business areas.
Every day, we strive to meet market needs with excellent solutions, equipment, and services — and we believe we have the best talent to deliver on those expectations.

We are looking for a HE Technician - Apprentice to join our Service team in Winnipeg, MB.

Salary Range

• $23.25 - $41.85 per hour

What's the challenge?

As a member of the Service team, the Heavy Equipment Technician - Apprentice must be a highly motivated team player who completes the duties required in a professional and timely manner. They will assume overall responsibility for the safe, effective, clean, organized and professional performance.

What do we expect from you?

• Emphasis in the development and implementation of a “customer service, customer focused” philosophy, within the department and the branch;
• Overall customer satisfaction through the timely completion of service work;
• Responsible for all aspects of assigned service work orders, including but not limited to: responsible for doing work orders, any follow-up to be done
• Proactive troubleshooting in order to properly identify machine faults;
• Timely and accurate diagnosis and repair including computer connection/diagnosis with machine to identify fault codes;
• Effective communication to vendor (Volvo) with respect to Tech Line and / or direct calls in order to facilitate accurate diagnosis;
• Accurate ordering of required parts and follow-up to ensure parts are received in order to complete the assigned service work; parts department help to make parts orders, depends on clients demand
• Accurate and timely service report submissions (includes time cards); After each job complete service report with all the details of the repairs made to the machine, and the time spent on the machine
• Care and maintenance of assigned service bay and tools;for the safety of everyone we clean the work area, we put away all the tools, before starting the new work
• Effective, open and frequent communication with Supervisor;allows for transparency and better communication
• Competent in heavy equipment operation to test repairs when complete;
• Responsible for the return of un-used parts upon the completion of service work; we return all unused parts after the work is done, because we don't need them anymore, and we get a refund.
• Responsible for ensuring that all service work/inquiries by customers and or Supervisor are managed in a professional and timely manner at all times;

What will you find here?

We’re a growing business in an exciting industry. This is a full-time, permanent position. We offer a competitive compensation package, which includes full health and dental, plus a company sponsored RRSP plan. You’re going to have an amazing feeling of fulfilment when your efforts drive us to become each customer’s first choice for equipment, parts, and service.

At Nors, we believe in our people as the driving force behind our success. We value respect, continuous learning and our values, promoting a positive, fair and inclusive working environment.All opportunities are open on the basis of equality, respecting the different abilities, backgrounds, identities and cultures that make us who we are.