Kroll Workflow Support Trainer

Pattison Food Group; City of Langley; On-site; CAD 66,000 - 140,000; Full time

Job summary

Pattison Food Group Ltd. is seeking a knowledgeable Kroll Workflow Support Trainer to roll out a paperless workflow across our pharmacy network. This temporary 22‑month assignment requires travel across Western Canada to support go‑live periods.

You will deliver hands‑on training on Kroll paperless workflows, drive change management, troubleshoot issues, and report feedback to the Regional Manager, Pharmacy Operations. 2+ years with Kroll and pharmacy operations experience are required.

Qualifications

• 2+ years of experience with Kroll Paperless Pharmacy Management Software.
• Solid understanding of pharmacy operations and transitioning from paper to paperless workflows.
• Experience in a community pharmacy dispensary is an asset.
• Pharmacy Assistant/Technician/Pharmacist designation is an asset.
• Experience using ServiceNow or similar ticketing systems.

Responsibilities

• Training Delivery: deliver in-person and virtual training on Kroll paperless workflow functionalities; go-live support across Western Canada.
• Change Management: champion adoption, provide coaching to pharmacy teams.
• Troubleshooting & Feedback: serve as point of contact for rollout issues and report feedback to Regional Manager, Pharmacy Operations.

Skills

Kroll Paperless Pharmacy Software

Pharmacy operations understanding

Community pharmacy experience

Pharmacy designation asset

ServiceNow familiarity

Valid driver’s license & travel

Education

Pharmacy Assistant / Technician / Pharmacist designation

Tools

ServiceNow

Job description

Come join Pattison Food Group Ltd., a Jim Pattison business, and Canada’s largest Western-based provider of food and health products. Pattison Food Group Ltd. is a certified Great Place to Work® and consists of Save-On-Foods and other well-known grocery banners. With nearly 300 retail locations, we proudly employ nearly 30,000 team members. We’re seeking a knowledgeable and dynamic Kroll Workflow Support Trainer to support the rollout of a paperless workflow initiative across our pharmacy network. In this role, you will play a key part in ensuring a smooth transition to digital processes by equipping pharmacy teams with the skills and confidence to use Kroll effectively in a paperless environment. This temporary position is expected to last 22 months.

You will be responsible for:

• Training Delivery: Supporting the delivery of engaging training sessions (in-person and virtual) on Kroll paperless workflow functionalities. Providing hands‑on training during go‑live periods at pharmacy locations – out‑of‑town travel is required to locations across Western Canada.
• Change Management Support: Acting as a change champion, helping team members adapt to the new Kroll paperless Workflow. Facilitating adoption through clear communication and targeted coaching.
• Troubleshooting & Feedback: Serving as a point of contact for Kroll workflow and training‑related issues during rollout. Actively listening and gathering feedback from pharmacy teams and reporting to the Regional Manager, Pharmacy Operations.

You have:

• 2 or more years of experience with Kroll Paperless Pharmacy Management Software.
• A solid understanding of pharmacy operations, with a focus on transitioning from traditional paper-based processes to paperless workflows and systems.
• Experience working in a community pharmacy dispensary is an asset.
• A Pharmacy Assistant, Registered Pharmacy Technician or Pharmacist designation is an asset.
• Experience using ServiceNow or similar ticketing systems to manage, track, and appropriately upscale requests is an asset.
• A valid driver’s licence and vehicle with the ability to travel to assigned pharmacy locations.

You are:

• A supportive trainer, guiding teams through change with empathy and encouragement.
• A clear communicator, with the ability to communicate effectively with pharmacy teams, regional managers and cross-functional business areas.
• Solutions focused, proactively identifying and troubleshooting issues, using feedback to improve training delivery and system usability.
• A collaborative partner, working well with cross-functional teams to achieve shared goals.
• Organized and detail oriented, managing tasks efficiently and maintaining clear and consistent documentation.
• Adaptable and mobile, with flexibility to travel to pharmacy locations across Western Canada and thrive in a hands‑on environment during rollout phases.
• Able to work independently, exercise sound judgement, and elevate concerns appropriately when required.

Compensation Details:

• $66,292.00 - $140,00.00

The compensation offered for this position will take into consideration location, education, skills, experience, and other factors.

IND6 Join our Team! Come be part of an energetic and inclusive team where we work together to have fun and achieve our goals. If you are a positive, customer-focused individual, we would love to hear from you.

Pattison Food Group is a Jim Pattison business and Canada’s largest Western-based provider of food and health products. Headquartered in British Columbia, Canada, we have been in business since 1915. We proudly employ nearly 30,000 team members who are committed to achieving long-term growth and share a passion for giving back to the communities where we do business. Together, we leverage each other’s collective strengths to enhance efficiencies across our respective organizations. Our largest and signature company is Save-On-Foods. With 11 retail banners operating nearly 300 food and drug retail locations that are uniquely positioned to cater to the needs of their communities across Western Canada and the Yukon Territory, four wholesale businesses catering to the diverse needs of their customer bases across Canada, several food and pharmacy production facilities focused on high‑quality distinct offerings, an industry‑leading loyalty program, a world‑class set of proprietary consumer brands, and an award winning restaurant, Pattison Food Group businesses are proud to be recognized as leaders in customer service and innovation.