Keyholder - Fashion-Forward Customer Experience Lead

RCL - Reitmans Canada Ltd/Ltée; Oshawa; Hybrid; CAD 19,000 - 28,000; Full time

Benefits offered by this job

Paid Time Off

Flexible Hours

Career Advancement

Employee discount on store purchases

Job summary

Reitmans Canada Limited is seeking a Key Holder to assist the management team in creating a welcoming, customer-focused environment that reflects the brand’s image. You will bring energy, style expertise, and a customer-first mindset to every interaction, whether on the sales floor, in the fitting room, or at the cash desk.

Your reliability and attention to detail ensure smooth store operations with an exceptional shopping experience for our diverse customer base.

Qualifications

• 2+ years of experience in retail, sales, or customer service.
• Experience with opening/closing responsibilities is preferred.

Responsibilities

• Deliver an outstanding customer experience that builds strong relationships and loyalty.
• Process transactions efficiently and accurately at checkout.
• Use product knowledge and promotions to drive add-on sales.
• Maintain merchandising and presentation standards on the sales floor.
• Support daily store operations including opening and closing procedures.
• Offer styling advice and contribute to an engaging, inclusive environment.

Skills

Retail experience

POS familiarity

ERP systems

ATS systems

Microsoft Office

Education

High school diploma

Tools

POS

ERP

ATS

Microsoft Office

Job description

Reitmans Canada Limited is seeking a Key Holder to assist the management team in creating a welcoming, customer-focused environment that reflects the brand’s image. You will bring energy, style expertise, and a customer-first mindset to every interaction, whether on the sales floor, in the fitting room, or at the cash desk.

Your reliability and attention to detail ensure smooth store operations with an exceptional shopping experience for our diverse customer base.