Key Holder: Fashion & Guest Experience Lead

Reitmans (Canada) Ltée/Ltd; Mississauga; On-site; CAD 22,000 - 32,000; Full time

Benefits offered by this job

Paid Time Off

Flexible Hours

Career Advancement

70% store discount on personal buys

50% off all RCL brands

Generous referral rewards

Job summary

Reitmans (Canada) Limited is seeking a Key Holder to support the management team in creating a welcoming, customer-focused environment that reflects the brand’s image. You will bring energy, style expertise, and a customer-first mindset to every interaction, whether assisting on the sales floor, helping in the fitting room, or completing transactions at the cash desk.

Your reliability and attention to detail will ensure smooth store operations and an exceptional shopping experience for our

Qualifications

• 2+ years of experience in retail, sales, or customer service (experience with opening/closing responsibilities is preferred).
• Strong customer service skills with the ability to create a welcoming and engaging shopping experience.
• Excellent multitasking and organizational abilities in a fast-paced environment.
• Passion for fashion: good sense of style and solid knowledge of fashion trends.
• Proficient in POS, ERP, ATS systems and Microsoft Office Suite.
• Flexible availability; able to work evenings, weekends and holidays.
• Ability to stand for extended periods, lift up to 40 lbs (18 kg), and use a step ladder reaching up to 3 m (10 feet).
• High school diploma required.

Responsibilities

• Deliver an outstanding customer experience that builds strong relationships and encourages loyalty.
• Process transactions efficiently and accurately, ensuring customers feel supported and valued at checkout.
• Use product knowledge and current promotions to drive add-on sales and support store performance.
• Maintain merchandising and presentation standards to keep the sales floor clean, organized, and visually appealing.
• Support daily store operations, including opening and closing procedures, to ensure smooth and consistent execution.
• Uphold a customer-first approach by offering styling advice, answering questions, and contributing to an engaging and inclusive environment.

Skills

Customer service

POS

Multitasking

Fashion knowledge

Office software

Education

High school diploma

Tools

POS systems

ERP

ATS systems

Microsoft Office

Job description

Reitmans (Canada) Limited is seeking a Key Holder to support the management team in creating a welcoming, customer-focused environment that reflects the brand’s image. You will bring energy, style expertise, and a customer-first mindset to every interaction, whether assisting on the sales floor, helping in the fitting room, or completing transactions at the cash desk.

Your reliability and attention to detail will ensure smooth store operations and an exceptional shopping experience for our