Retail Key Holder – Fashion & Customer Experience

RCL - Reitmans Canada Ltd/Ltée; Pointe-Claire; On-site; CAD 22,000 - 28,000; Full time

Benefits offered by this job

Flexible Hours

Career Advancement

Paid time off

Up to 70% off personal purchases in-st

50% off all RCL brands

Generous Referral Policy

Job summary

RCL - Reitmans Canada Limited in Montreal, QC seeks a dedicated Key Holder to support the management team in creating a welcoming, customer-focused environment reflecting the brand’s image. You bring energy, style expertise, and a customer-first mindset to every interaction, whether on the sales floor, in the fitting room, or at the cash desk.

Your reliability and attention to detail ensure smooth store operations and an exceptional shopping experience for our customers.

Qualifications

• 2+ years in retail, sales, or customer service.
• Strong customer service with the ability to create a welcoming and engaging shopping experience.
• Excellent multitasking and organizational abilities in a fast-paced environment.
• Passion for fashion: good sense of style and knowledge of trends.
• Proficient in POS, ERP, ATS systems and Microsoft Office Suite.
• Flexible availability; able to work evenings, weekends and holidays.
• Ability to stand for extended periods, lift up to 40 lbs (18 kg), and use a step ladder reaching up to 3 m (10 feet).
• High school diploma required.

Responsibilities

• Deliver an outstanding customer experience that builds strong relationships and encourages loyalty.
• Process transactions efficiently and accurately, ensuring customers feel supported and valued at checkout.
• Use product knowledge and current promotions to drive add-on sales and support store performance.
• Maintain merchandising and presentation standards to keep the sales floor clean, organized, and visually appealing.
• Support daily store operations, including opening and closing procedures, to ensure smooth and consistent execution.
• Uphold a customer-first approach by offering styling advice, answering questions, and contributing to an engaging and inclusive environment.

Skills

Customer service

Sales skills

Multitasking

Fashion sense

Education

High school diploma

Tools

POS systems

ERP

ATS

MS Office

Job description

RCL - Reitmans Canada Limited in Montreal, QC seeks a dedicated Key Holder to support the management team in creating a welcoming, customer-focused environment reflecting the brand’s image. You bring energy, style expertise, and a customer-first mindset to every interaction, whether on the sales floor, in the fitting room, or at the cash desk.

Your reliability and attention to detail ensure smooth store operations and an exceptional shopping experience for our customers.