Keyholder

Nova Cannabis Stores Limited Partnership; Windsor; On-site; CAD 20,000 - 29,000; Full time

Benefits offered by this job

Career growth

Product training

Team environment

Employee discounts

Flexible scheduling

EFAP

Job summary

Value Buds on Wyandotte Street in Ontario is seeking a Keyholder/Shift Lead to deliver outstanding customer service and lead by example during shifts. You will guide customers through product education and assist in daily store operations in a fast-paced retail setting.

The role emphasizes customer-first service, compliance with cannabis regulations, and teamwork. Prior retail experience and cannabis certification are preferred, with benefits for full-time staff.

Qualifications

• Retail or customer service experience required.
• Cannabis selling certification required (Selling It Right, SellSafe, CRTP, CRWTP, or CanSell).
• Able to stand for extended periods and lift up to 40 lbs.
• Minimum age per province (18/19+).

Responsibilities

• Create a welcoming customer experience.
• Provide product recommendations and cannabis education.
• Support store operations including merchandising and upkeep.
• Operate the POS and handle payments.
• Restock shelves and complete basic inventory checks.
• Verify IDs to ensure regulatory compliance.

Skills

Customer service

Communication

Retail sales

Education

Cannabis selling certification (Selling It Right, SellSafe, CRTP, CRWTP, or CanSell)

Job description

Work Location
Value Buds Wyandotte Street

About the Role

Keyholder / Shift Lead – Cannabis Retail

About Value Buds

Value Buds is one of Canada’s largest cannabis retailers, with stores across B.C., Alberta, Saskatchewan, Manitoba, and Ontario. Value Buds has a simple mission: deliver compelling value to cannabis consumers. Our goal is to attract, grow, andretaina loyal customer base by offering high-quality cannabis products in convenient locations and every-day low prices.

About the Role

We’re looking for a motivated and dependable Keyholder to join our team. As a Keyholder, you’llbe the face of our brand, providing exceptional service while helping customers navigate the exciting world of cannabis. This role is ideal for someone who enjoys leading by example, taking ownership during their shifts, and supporting both customers and teammates in a fast-paced setting.

What You’ll Do

• Create a welcoming experience for every customer
• Provide product recommendations and cannabis education
• Support daily operations including merchandising and store upkeep
• Operate the POS, handle payments, and issue receipts
• Restock shelves, receive deliveries, and complete basic inventory checks
• Ensure compliance with cannabis regulations, including ID verification

About You

• Previous retail, customer service, or hospitality experience
• Strong communication skills and a customer-first attitude
• Cannabis selling certification (Selling It Right, SellSafe, CRTP, CRWTP, or CanSell)
• Minimum age requirement based on province (18/19+)
• Ability to stand for extended periods and lift up to 40 lbs
• Eligible to pass a Criminal Record Check

WhyYou’llLove WorkingWithUs

• Career growth and internal promotion opportunities
• In-depth product training and ongoing learning
• Supportive, team-oriented environment
• Employee product discountsacross our retail banners
• Competitive wages and flexible schedulingoptions
• Employee & Family Assistance Program (EFAP) available to all employees , offering confidential 24/7 mental health, wellness, financial, and family support

Additional benefits available to full-time employees, including health, dental, prescription drug coverage, and paid vacation.

Our Commitment to Diversity, Equity and Inclusion

At Value Buds, we are committed to building a diverse, equitable, and inclusive workplace where everyone feels valued and empowered to contribute. We welcome applicants from all backgrounds and do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, age, disability, veteran status, or any other protected characteristic.

Rate of Pay

18
CAD
Hourly Plan