Keyholder

Sundial; Grande Prairie; On-site; CAD 32,000 - 45,000; Full time

Job summary

Nova Cannabis Inc. is a national cannabis retailer operating under the Value Buds banner. The Keyholder role involves greeting customers, educating them about cannabis products, and supporting store operations to meet sales targets.

The candidate should have at least 2 years of customer service and 2 years in retail or hospitality, with mandatory provincial certifications and the ability to pass a background check. A strong focus on safety, compliance, and customer experience is essential.

Qualifications

• Minimum: 2 years of customer service experience.
• Minimum: 2 years of retail and/or hospitality experience.
• High School Diploma or equivalent.
• Mandatory Certifications by Province: BC: Selling It Right Certification. AB: SellSafe and Qualified Cannabis Worker (QCW). SK: CRTP. MB: CRWTP. ON: CannSell Certification.
• Ability to pass a Criminal Record Check.

Responsibilities

• Greet customers, engage in conversations, and build relationships.
• Educate customers on cannabis products, strains, usage, and safety.
• Support store operations including merchandising and promotional activities.
• Maintain product knowledge and stay informed on regulations and trends.
• Complete transactions using POS and follow cash handling and loss prevention protocols.
• Monitor inventory and restock to maintain stock availability.

Skills

Customer service

Retail experience

Hospitality

Communication skills

Problem solving

Education

High School Diploma

Tools

POS system

Cash handling

Job description

Work Location Value Buds Railtown

About the Role Nova Cannabis Inc. is a national cannabis retailer operating under the Value Buds banner. Our mission is simple: deliver compelling value to cannabis consumers. We aim to attract, grow, and retain a loyal customer base by offering high-quality cannabis products, in convenient locations, at everyday low prices.

Role and Responsibilities

The Keyholder role includes, but is not limited to:

Customer Offering: Greet customers upon entrance, engage in meaningful conversations, and build relationships to understand their specific needs. Facilitate a welcoming and positive atmosphere for everyone in the store. Educate customers on cannabis products, strains, consumption methods, and safe/responsible usage.

Day-to-Day Operations: Promote our culture and brand by participating in merchandising and promotional activities. Collaborate with the Store Manager and team members to achieve sales targets and deliver excellent service. Maintain a high level of product and service knowledge, staying informed on cannabis industry legislation, trends, and new products. Conduct routine store maintenance to ensure cleanliness, organization, and a professional environment. Complete customer transactions using the POS system and adhere to all cash handling and loss prevention protocols. Monitor inventory levels, assist with inventory counts, and re-stock products regularly to maintain stock availability.

Regulatory Adherence: Ensure compliance with all provincial cannabis regulations and adhere to federal cannabis laws. This includes the following certifications: BC: Selling It Right Certification. AB: SellSafe Certification and Qualified Cannabis Worker (QCW) status. SK: Cannabis Retail Training Program (CRTP). MB: Cannabis Retail Worker Training Program (CRWTP). ON: CannSell Certification. Support and promote Nova Cannabis’s and respective provincial regulatory bodies’ (AGLC/LCRB/SLGA/LGCA/AGCO) social responsibility programs. Follow all Occupational Health and Safety (OH&S) policies and procedures. Uphold Nova Cannabis’s policies, standard operating procedures (SOPs), and best practices.

Experience and Qualifications: Minimum: 2 years of customer service experience. Minimum: 2 years of retail and/or hospitality experience. Cannabis, liquor, or healthcare experience is preferred. High School Diploma or equivalent. Mandatory Certifications by Province: BC: Selling It Right Certification. AB: SellSafe and Qualified Cannabis Worker (QCW). SK: CRTP Certification. MB: CRWTP Certification. ON: CannSell Certification. Ability to pass a Criminal Record Check. Working knowledge of provincial cannabis regulations and safe handling requirements.

Personal Characteristics and Requirements: Strong customer service skills: positive attitude, charisma, and confidence in engaging with customers. Quick thinker with creative problem-solving skills. Open-minded and proactive in identifying ways to improve processes and customer experiences. Passionate about creating a safe, positive, and tailored experience for every customer. Excellent communication skills (both written and verbal) and professional demeanor. Team player dedicated to supporting the store’s success and goals. Upholds ethics, confidentiality, and demonstrates a high level of discretion. Reliable, responsible, and detail-oriented. Age Requirement: Must be 18 years or older (19 in BC). Reliable transportation to and from work.

Why Join Us?

At Nova Cannabis, we’re passionate about the evolving cannabis industry and committed to delivering exceptional value and experiences to our customers. As a Keyholder, you’ll be at the forefront of this exciting industry, helping customers make informed choices while driving the success of your store.

About SNDL

SNDL is one of Canada’s leading and fastest-growing liquor and cannabis companies. As the country’s largest private-sector retailer, our portfolio includes well-known banners such as Wine and Beyond, Liquor Depot, Ace Liquor, Value Buds, Spiritleaf, and Cost Cannabis. We’re also one of Canada’s largest vertically integrated cannabis producers, recognized for our innovation, low-cost manufacturing, and award-winning brands including Top Leaf, Contraband, Palmetto, Bon Jak, La Plogue, Versus, Grasslands, Vacay, Pearls by Grön, No Future, and Bhang Chocolate. Driven by purpose, performance, and people, SNDL is shaping the future of retail and cannabis by bringing people together through exceptional products and experiences.

Learn more about SNDL SNDL is a vertically integrated, multi- segment, multi-banner retail operator, and Canada’s largest regulated product platform. To learn more about SNDL– please watch the video below: https://sndl.com/Overview/Videos/default.aspx#gallery-1