Key Account Specialist, Quarry Park

Sportchek; Calgary; Hybrid; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Comprehensive benefits and retirement

Performance incentives

Career growth opportunities

Product discounts

Job summary

Mark’s Commercial in Calgary, AB, is seeking a Key Account Specialist to serve as the primary contact for a portfolio of major clients. You will provide concierge-level service throughout the sales cycle and support the Key Account Sales Managers with day-to-day administration.

You will collaborate with Sales, E-commerce, and internal teams to ensure accurate orders, timely fulfillment, and insightful portfolio reporting while maintaining a client-centric approach and continuous process

Qualifications

• Minimum 3 years of sales, admin, and/or customer service experience.
• Enjoys the balance of working independently and within a collaborative team.
• Excellent written and verbal communication skills.
• Excellent organizational and problem-solving skills; strong attention to detail.
• Advanced computer skills including Microsoft Office suite, specifically Excel; Copilot and D365 is a plus.
• A growth mindset, eager to learn, agile, and curious.
• Bilingual French and English are considered an asset.

Responsibilities

• Deliver consistent, high-quality customer service to Mark’s Commercial Key Account clients’ employees.
• Collaborate closely with the Sales Team, the Key Account Specialist Team, and internal stakeholders to deliver specialized customer experiences.
• Consult with our E-commerce team to ensure streamlined processes and accuracies between customer platform and customers’ requirements.
• Support and partner with the Sales Team regarding customer-focused initiatives, regular portfolio updates, and account evaluation and upkeep.
• Prepare, analyze, and share internal and external sales reports.
• Organize, investigate, and facilitate the outstanding orders reports.
• Collaborate with appropriate business units and fulfillment centers to ensure orders are fulfilled within predetermined timelines.
• Contribute to the evolution of processes and procedures with a holistic view to creating streamlined efficiencies.
• Develop and implement solutions proactively to resolve issues.

Skills

Customer service

Sales support

Communication

Organization

Microsoft Office

Excel

Bilingual (FR-EN)

Education

High school diploma

Tools

D365

Copilot

Excel (Advanced)

Job description

## Key Account Specialist, Quarry ParkApply: Calgary, AB: Full time: Posted Today: End Date: October 31, 2026 (23 days left to apply): JR164465The **Key Account Specialist** is the single point of contact and support for an assigned portfolio of major clients. This role has a dual functionality: as a concierge providing excellent customer service to the employees of these major clients throughout the full sales cycle; and as an administrator providing day-to-day support to the Key Account Sales Manager(s) responsible for the account(s). This position offers ongoing specialized services that are unique to Mark’s Commercial. The **Key Account Specialist** plays a critical role in successfully managing programs for these major clients to maximize their experience. # Responsibilities* Deliver consistent, high-quality customer service to Mark’s Commercial Key Account clients’ employees.* Collaborate closely with the Sales Team, the Key Account Specialist Team, and internal stakeholders to deliver specialized customer experiences.* Consult with our E-commerce team to ensure streamlined processes and accuracies between customer platform and customers’ requirements.* Support and partner with the Sales Team regarding customer-focused initiatives, regular portfolio updates, and account evaluation and upkeep.* Prepare, analyze, and share internal and external sales reports.* Organize, investigate, and facilitate the outstanding orders reports.* Collaborate with appropriate business units and fulfillment centers to ensure orders are fulfilled within predetermined timelines.* Contribute to the evolution of processes and procedures with a holistic view to creating streamlined efficiencies.* Develop and implement solutions proactively to resolve issues. # Required Skills and Experience* Minimum 3 years of sales, admin, and/or customer service experience.* Enjoys the balance of working independently and within a collaborative team.* Excellent written and verbal communication skills.* Excellent organizational and problem-solving skills; strong attention to detail.* Advanced computer skills including Microsoft Office suite, specifically Excel; Copilot and D365 is a plus.* A growth mindset, eager to learn, agile, and curious.* Bilingual French and English are considered an asset.# Academic / Educational requirements* Minimum High School Diploma or equivalent# # Compensation We’re always looking for great talent! In addition to competitive pay, we offer:* Comprehensive benefits and retirement programs* Performance incentives* Other perks to support your well-being* Career growth opportunities and product discounts Our typical *hiring range* is between 45,000 and 55,000. Salary decisions are also dependent on other factors such as your experience, store size and market location, industry benchmarks, internal equity and other role-specific requirements.