Key Account Specialist: Client Experience & Growth

Mark's Work Wearhouse Ltd.; Calgary; On-site; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Comprehensive benefits and retirement

Performance incentives

Product discounts

Career growth opportunities

Job summary

Mark's Work Wearhouse Ltd. is seeking a Key Account Specialist to serve as the main contact for a portfolio of major clients, delivering concierge-level service throughout the full sales cycle and providing day-to-day support to the Key Account Sales Manager(s).

You will collaborate with the Sales Team and internal partners, analyze sales reports, support orders, and help optimize processes to maximize client satisfaction and growth.

Qualifications

• Minimum 3 years of sales, admin, and/or customer service experience.
• Excellent written and verbal communication skills.
• Excellent organizational and problem-solving skills; strong attention to detail.
• Advanced computer skills including Microsoft Office suite, specifically Excel; Copilot and D365 is a plus.
• A growth mindset, eager to learn, agile, and curious.
• Bilingual French and English are considered an asset.

Responsibilities

• Deliver consistent, high-quality customer service to Mark’s Commercial Key Account clients’ employees.
• Collaborate closely with the Sales Team, the Key Account Specialist Team, and internal stakeholders to deliver specialized customer experiences.
• Consult with our E-commerce team to ensure streamlined processes and accuracies between customer platform and customers’ requirements.
• Support and partner with the Sales Team regarding customer-focused initiatives, regular portfolio updates, and account evaluation and upkeep.
• Prepare, analyze, and share internal and external sales reports.
• Organize, investigate, and facilitate the outstanding orders reports.
• Collaborate with appropriate business units and fulfillment centers to ensure orders are fulfilled within predetermined timelines.
• Contribute to the evolution of processes and procedures with a holistic view to creating streamlined efficiencies.
• Develop and implement solutions proactively to resolve issues.

Skills

Sales experience

Customer service

Communication

Organization

Problem solving

Excel

D365

Copilot

Bilingual EN/FR (asset)

Education

High School Diploma

Tools

Excel

Copilot

D365

Job description

Mark's Work Wearhouse Ltd. is seeking a Key Account Specialist to serve as the main contact for a portfolio of major clients, delivering concierge-level service throughout the full sales cycle and providing day-to-day support to the Key Account Sales Manager(s).

You will collaborate with the Sales Team and internal partners, analyze sales reports, support orders, and help optimize processes to maximize client satisfaction and growth.