Retail Store Leader: Coaching, Ops & Growth

Mark's Work Wearhouse Ltd.; Fernie; On-site; CAD 35,000 - 44,000; Full time

Benefits offered by this job

Benefits & retirement programs

Performance incentives

Product discounts

Career growth opportunities

Job summary

Mark’s Work Wearhouse Ltd. seeks an experienced retail leader to coach and develop store teams, manage daily plans, and oversee omni‑channel operations. You will drive exceptional customer service, ensure accurate order entry, and guide inventory movement to the salesfloor.

The role emphasizes leadership, training, and adherence to cash and OH&S policies, with a focus on delivering a positive, energetic store environment and achieving sales targets.

Qualifications

• Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback, and ongoing support.
• Proven ability to build and manage a daily, weekly plan for the department and store.
• Exceptional communication skills and organizational skills.
• Superior training and mentoring skills.
• 3-5 years retail experience required.
• High energy, enthusiasm, and a drive to succeed.
• Basic computer skills required.

Responsibilities

• Provides leadership to the team, coaches and follows up to ensure service standards are delivered to each customer.
• Leads the B2B Mark’s Commercial Business function including order entry and management and coaching team to ensure accurate and timely ordering and delivery.
• Provide exceptional omni-channel experience by in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.
• Support inventory movement to the salesfloor to enhance customer experience.
• Implements and enforces operating procedures, schedules, and cash management.
• Assists in annual inventories and ensures OH&S policies are followed.
• Acts as brand ambassador and motivates team through recognition programs and performance management.

Skills

Coaching

Leadership

Communication

Mentoring

Planning

Computer skills

Tools

POS systems

Job description

Mark’s Work Wearhouse Ltd. seeks an experienced retail leader to coach and develop store teams, manage daily plans, and oversee omni‑channel operations. You will drive exceptional customer service, ensure accurate order entry, and guide inventory movement to the salesfloor.

The role emphasizes leadership, training, and adherence to cash and OH&S policies, with a focus on delivering a positive, energetic store environment and achieving sales targets.