Associate Account Manager

Cardon Rehabilitation & Medical Equipment Ltd.; Burlington; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Opportunity to grow and develop

Supportive, collaborative team environment

Contribute to innovation in healthcare

Job summary

A leading healthcare solutions provider in Burlington is seeking a detail-oriented individual to provide account support and enhance client relations. You will assist the Account Manager with inquiries, ensuring a smooth customer experience, while maintaining accurate records and facilitating communications across teams. The ideal candidate has over 2 years of experience in customer service or sales support and is proficient with CRM tools. Join our collaborative team and grow within a well-established organization in the healthcare industry.

Qualifications

• 2+ years of experience in account support or customer service.
• Proficient with CRM systems and Microsoft Office / Google Workspace.
• Exceptional verbal and written communication skills.
• Comfortable managing multiple priorities and deadlines
• Proficient with CRM systems, Microsoft Office / Google Workspace
• Experience in B2B sales
• Highly organized and dependable
• Client-focused with a professional and friendly demeanor
• Proactive problem solver who takes ownership and accountability
• Comfortable working independently while supporting a team
• Adaptable and eager to learn product details and processes

Responsibilities

• Act as a support contact for house accounts.
• Assist Account Managers with daily client communications.
• Maintain accurate client records in CRM.
• Account & Client Support: Maintain strong, professional relationships with clients through clear and timely communication
• Account & Client Support: Help prepare quotations and order documentation
• Account & Client Support: Track orders from confirmation through production, shipping, and delivery
• Account & Client Support: Coordinate with internal teams (sales, operations, logistics, production) to ensure timelines are met
• Account & Client Support: Proactively flag potential delays or issues and help identify solutions
• Administrative & CRM Management: Maintain accurate client records, pricing, and order details in CRM and internal systems
• Administrative & CRM Management: Assist with invoicing, documentation, and follow-up as needed
• Administrative & CRM Management: Organize files, specifications, and correspondence related to each account
• Administrative & CRM Management: Support reporting, forecasting, and account tracking
• Problem Solving & Continuous Improvement: Help resolve client concerns with professionalism and urgency
• Problem Solving & Continuous Improvement: Identify opportunities to improve processes, communication, and client experience
• Problem Solving & Continuous Improvement: Support special projects related to sales operations, marketing, or customer success

Skills

Account support experience

Customer service

Sales coordination

Strong organizational skills

Verbal communication skills

Written communication skills

Proficiency in CRM systems

Microsoft Office / Google Workspace

B2B sales experience

Problem-solving skills

Tools

CRM software

Microsoft Office

Google Workspace

Job description

Overview

We are seeking a detail-oriented and proactive individual to support our sales and account management team. This role is ideal for someone looking to gain experience in a relationship-driven environment and can become the bridge between clients, internal teams, and operations.

You will play a key role in supporting the Account Manager with client accounts from initial inquiry through order fulfillment, ensuring a smooth, professional, and high-touch customer experience.

Responsibilities

Account & Client Support

• Serve as a support contact for house accounts
• Assist Account Managers with day-to-day client communications
• Respond promptly to client inquiries regarding quotes, orders, timelines, and product information
• Maintain strong, professional relationships with clients through clear and timely communication
• Help prepare quotations and order documentation
• Track orders from confirmation through production, shipping, and delivery
• Coordinate with internal teams (sales, operations, logistics, production) to ensure timelines are met
• Proactively flag potential delays or issues and help identify solutions

Administrative & CRM Management

• Maintain accurate client records, pricing, and order details in CRM and internal systems
• Assist with invoicing, documentation, and follow-up as needed
• Organize files, specifications, and correspondence related to each account
• Support reporting, forecasting, and account tracking

Problem Solving & Continuous Improvement

• Help resolve client concerns with professionalism and urgency
• Identify opportunities to improve processes, communication, and client experience
• Support special projects related to sales operations, marketing, or customer success

Qualifications

• 2+ years of experience in account support, customer service, sales coordination, or administrative support
• Strong organizational skills with excellent attention to detail
• Exceptional verbal and written communication skills
• Comfortable managing multiple priorities and deadlines
• Proficient with CRM systems, Microsoft Office / Google Workspace
• Experience in B2B sales
• Highly organized and dependable
• Client-focused with a professional and friendly demeanor
• Proactive problem solver who takes ownership and accountability
• Comfortable working independently while supporting a team
• Adaptable and eager to learn product details and processes

What We Offer

• Opportunity to grow and develop within the company
• Supportive, collaborative team environment
• Be part of a well-established organization with over 50 years of industry experience, while contributing to continued growth and innovation within the healthcare space