Key Accounts Manager

IMT Elemental; Calgary; On-site; CAD 75,000 - 105,000; Full time

Job summary

IMT Elemental in Calgary, Alberta seeks a Key Accounts Manager to develop and maintain long-term relationships with strategically important clients, maximize sales opportunities, and drive growth through tailored account strategies and cross-functional collaboration.

You will lead account planning, identify upsell opportunities, and align Standen's capabilities to client objectives while monitoring market trends and ensuring client satisfaction.

Qualifications

• Proven ability to build and maintain long-term client relationships.
• Strong negotiation and presentation skills with a client-focused approach.
• Strategic thinking and problem-solving aptitude for account planning.

Responsibilities

• Account management and relationship building with key clients.
• Serve as primary contact for key clients and stakeholders.
• Develop strategic account plans to achieve sales targets and revenue growth.

Skills

Relationship-building

Negotiation

Strategic thinking

CRM/ERP/D365

Tools

CRM

ERP

Dynamics 365

Job description

The Key Accounts Manager is responsible for developing and maintaining long-term relationships with strategically important clients. The role focuses on maximizing sales opportunities, ensuring client satisfaction, and driving business growth through tailored account strategies, relationship management, and cross-functional collaboration.

Skill/Effort Requirements

• Strong relationship-building and communication skills.
• Excellent negotiation and presentation abilities.
• Strategic thinking and problem-solving aptitude.
• Proficiency in CRM,ERP & Dynamics 365

Responsibilities

• Account management and relationship building with key clients
• Serve has the primary contact for key clients
• Maintain and build strong relationships with key stakeholders
• Strategic Account Planning
• Develop strategic account plans to achieve sales targets and grow revenue within assigned accounts.
• Identify and pursue upselling and cross-selling opportunities.
• Understand each customer's business objectives and align Standen's capabilities to support their success.
• Monitor market and competitor trends to anticipate client needs and identify new business opportunities.
• Meet or exceed assigned revenue and profitability targets.
• Negotiate contracts and agreements to maximize value for both the client and the company.
• Collaborate with internal teams (sales, marketing, operations, finance, etc.) to deliver results
• Performance Tracking & Reporting
• Maintain accurate records of account activity, sales forecasts, and performance metrics
• Prepare regular reports and presentations for management on key account performance.
• Customer Support & Issue Resolution
• Resolve customer issues promptly and professionally.