Key Account Manager

Canadian Linen / Quebec Linge; Canada; On-site; CAD 85,000 - 90,000; Full time

Job summary

Canadian Linen & Uniform Service Corp., a Vestis company, provides uniforms and related services to more than 300,000 customers across North America. We have an opening for a Key Account Manager, Strategic Accounts within our Canadian Linen Operations.

You will maintain and grow rental sales, direct sales and customer retention, build strong relationships with existing customers, manage renewals, analyze performance, and travel up to 40% to support strategic accounts.

Qualifications

• Bachelor's Degree in Business is preferred but not required.
• Minimum of 3 years of successful B2B sales, account management or operations experience.

Responsibilities

• Maintain and grow rental sales, direct sales and customer retention within assigned accounts.
• Build and maintain positive business relationships with existing customers.
• Manage renewals and communicate contract expiration dates timely.
• Analyze reports and present status of new and lost business, shrinkage or growth.
• Travel up to 40% to support strategic accounts and engage with market centers.

Skills

Customer service

Communication

Time management

Analytical thinking

Driver's license

Education

Bachelor's degree in Business

Job description

Canadian Linen & Uniform Service Corp., a Vestis company, provides uniforms and related products to more than 300,000 customers across North America, in virtually every industry. From designing and manufacturing to laundering and delivering, Canadian Linen works with local and national clients to create and maintain a total uniform solution that promotes teamwork and establishes a professional identity.

We have an opening for a Key Account Manager, Strategic Accounts within our Canadian Linen Operations.

Responsibilities:

• Maintain and grow rental sales, direct sales, and customer retention within the assigned account portfolio.
• Create, build, and maintain positive business relationships with existing customers.
• Position Canadian Linen as the market leader and total solutions provider for uniform and dust control services to existing Regional, Multi-Location, and Single-Location Strategic Accounts.
• Manage the renewal process in a timely and proactive manner.
• Analyze reports and present the status of new and lost business, as well as shrinkage or growth within the assigned account portfolio, during monthly operating reviews.
• Manage and communicate contract expiration dates (CXDs) for Key Account locations currently under contract with competitors to the Vestis/Canadian Linen Sales Organization and Operations teams, enabling timely sales activities. Provide progress reports and conduct competitive pricing research as required.
• Develop and implement strategies to increase sales, product penetration, and profitability within existing Regional, Multi-Location, and Single-Location Strategic Accounts.
• Build strong relationships with Market Center Operations teams and corporate support staff.
• Fully comply with Vestis/Canadian Linen contract renewal policies and procedures.
• Support an environment of continuous, mutually beneficial improvement by making recommendations and implementing beneficial changes where possible.
• Ensure a high level of customer satisfaction and ethical conduct when doing business with our customers.
• Position requires up to 40% travel.

Qualifications:

• EDUCATION: A Bachelor's Degree in Business is preferred but not required.
• EXPERIENCE: A minimum of 3 years of successful B2B customer-facing experience in sales, account management and/or operations.

Knowledge, Skills & Abilities:

• Demonstrated ability to deliver a high level of service excellence and customer satisfaction.
• Excellent verbal and written communication skills.
• Highly organized with strong time-management skills.
• Strong analytical, problem-solving, and conflict-resolution skills, with the ability to anticipate challenging situations, bring them under control, and mitigate potential contract-related risks.
• Must possess a valid driver’s license.

Compensation:

Compensation: The salary rate that Canadian Linen and Uniform Service reasonably expects to pay for this position ranges from $85,000-$90,000 per year depending on circumstances including an applicant’s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include a bonus or commission.

We thank all candidates for their interest. However, only those selected for a telephone interview will be contacted.

Canadian Linen & Uniform Service Corp. is an equal opportunity employer. We are committed to a diverse and inclusive workplace for all. We recognize that our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.