Key Account Customer Service Representative

Flags Unlimited Corporation; Barrie; On-site; CAD 40,000 - 70,000; Full time

Job summary

Ein etabliertes Unternehmen in der Flaggen- und Bannerbranche sucht einen Key Account Customer Service Representative. In dieser spannenden Rolle sind Sie für die Verwaltung und Pflege der Beziehungen zu den größten Kunden verantwortlich. Sie werden eine Schlüsselrolle bei der Sicherstellung der Kundenzufriedenheit spielen, indem Sie proaktiv auf deren Bedürfnisse eingehen und Lösungen anbieten. Das Unternehmen bietet ein dynamisches Arbeitsumfeld mit einem wettbewerbsfähigen Gehalt und umfassenden Gesundheitsprogrammen. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem wachsenden Team arbeiten möchten, freuen wir uns auf Ihre Bewerbung.

Benefits

Wettbewerbsfähiges Gehalt

Gesundheits- und Wellnessprogramme

Schulungs- und Entwicklungsmöglichkeiten

Flexibles Arbeitszeitmodell

Qualifications

• Abschluss in Betriebswirtschaft oder Marketing bevorzugt.
• Erfahrung im Kundenservice oder Account Management erforderlich.

Responsibilities

• Verwaltung der täglichen Abläufe von Schlüsselkunden.
• Bereitstellung von außergewöhnlichem Kundenservice für Schlüsselkunden.

Skills

Kundenservice

Account Management

Kommunikationsfähigkeiten

Problem-Lösungsfähigkeiten

Organisationsfähigkeiten

Teamarbeit

Education

Abschluss in Betriebswirtschaft

Abschluss in Marketing

Tools

ERP-Software

EDI-Bestellmanagement-Plattformen

Acumatica

Job description

Position Overview

Flags Unlimited is Canada's largest flag and banner company. We make over 1 million flags each year and have a thriving custom printing division.

Flags Unlimited is seeking a Key Account Customer Service Representative to join our growing team.The ideal candidate will play a crucial role in maintaining and enhancing relationships with the company's largest clients. This position involves a mix of customer service and account management to ensure customer satisfaction and loyalty.

Key Responsibilities

·Account Management: Manage the day-to-day operations of key accounts, ensuring all client needs are met promptly and effectively.

·Customer Support: Provide exceptional customer service to key accounts, addressing inquiries, resolving issues, and ensuring a positive customer experience.

·Relationship Building: Develop and maintain strong relationships with key clients, understanding their needs and preferences to offer tailored solutions.

·Problem Solving: Proactively identify and resolve client issues, ensuring minimal disruption to their operations.

·Reporting: Prepare and present regular reports to clients and internal stakeholders, summarizing account activities, performance metrics, and opportunities for improvement.

·Collaboration: Work closely with other departments, such as sales, marketing, and product development, to ensure a cohesive approach to meeting client needs.

Qualifications

·Education: A degree in Business Administration, Marketing, or a related field is preferred.

·Experience: Proven experience in customer service, account management, or related fields.

·Communication Skills: Excellent verbal and written communication skills.

·Problem-Solving Skills: Strong analytical and problem-solving abilities with attention to detail.

·Organizational Skills: Highly organized and capable of managing multiple accounts simultaneously.

·Teamwork: Ability to work effectively within a team and collaborate with other departments.

·Technical Proficiency: Comfortable using ERP software and EDI order management platforms.Experience with Acumatica a plus.

Benefits

·Competitive salary with performance-based incentives.

·Comprehensive health and wellness programs.

·Training and professional development opportunities.

·Flexible work schedule.

Application Process

Interested candidates are invited to submit their resume and cover letter detailing their qualifications and experience. We look forward to reviewing your application.