Customer Service Representative

Lifemark Health Group; Barrie; On-site; CAD 35,000 - 55,000; Part time

Job summary

An established healthcare management organization is seeking a dedicated Customer Service Representative to join their dynamic team. This role involves providing exceptional service to patients, coordinating appointments, and ensuring accurate information intake. You will thrive in a supportive environment that values team collaboration and personal growth. With competitive compensation and various employee perks, this position offers a great opportunity to make a positive impact in the wellness and fitness services industry. If you are passionate about helping others and enjoy a fast-paced work environment, this role is perfect for you.

Benefits

30% Employee Discount at Shoppers Drug Mart

Employee Stock Purchase Plan

Paid Vacation Days

Annual Continuing Education Allowance

Employee Referral Bonus Program

Leadership Development Opportunities

Mentorship Opportunities

Positive Work Environment

Qualifications

• 1-3 years of experience in a rehabilitation clinic setting preferred.
• Excellent English communication and interpersonal skills required.

Responsibilities

• Answer calls, greet patients, and provide excellent customer service.
• Coordinate patient appointments and maintain medical records.
• Assist with paperwork to ensure accuracy.

Skills

Customer Service Skills

Organizational Skills

Telephone Etiquette

Computer Knowledge

Healthcare Administration

Education

Healthcare Administration Education

Tools

Data Entry Software

Job description

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Job Title: Customer Service Representative

Location: Lifemark - Barrie Physiotherapy, 15 Gallie Court, Barrie, ON, L4M7G1

Employment Status: Permanent part-time

Anticipated Work Schedule:

Monday From: 15:00:00 To: 20:00:00

Tuesday From: 15:00:00 To: 20:00:00

Wednesday From: 15:00:00 To: 20:00:00

Thursday From: 15:00:00 To: 20:00:00

Saturday From: 09:00:00 To: 13:00:00

Are you ready to be part of a dynamic team of industry experts and make your mark as one of the best in the field, upholding exceptional standards of work and quality? If so, look no further! Be our Customer Service Representative at Lifemark - Barrie Physiotherapy and Lifemark Physiotherapy Bell Farm Road , a proud member of the Lifemark Health Group Company, Canada's premier and most comprehensive healthcare management organization; we're dedicated to one belief: when you move better, you feel better. If this philosophy resonates with you, we want to hear from you!

At Lifemark, we walk the talk of our company's Core Values: "We have fun," We strive for simplicity," We trust each other to do the right thing," We go the extra kilometre," and "We belong here."

Why Lifemark?

Team Collaboration: You'll have the opportunity to work alongside a multi-disciplinary team of clinicians who share your drive and passion.

Competitive Compensation: Enjoy a competitive compensation package with an excellent benefits program for permanent full-time employees.

Retail Perks: Take advantage of a 30% employee discount at Shoppers Drug Mart.

Invest in Your Future: Participate in our Employee Stock Purchase Plan.

Wellness and Vacation: We care about your well-being with paid vacation days for our permanent employees.

Education Opportunities: Access to an annual continuing education allowance, with various internal training opportunities.

Refer-a-Friend: Our Employee Referral Bonus Program offers you a great opportunity to earn extra rewards.

Leadership Development: We provide pathways for leadership opportunities.

Community Engagement: As the National Partner of Special Olympics Canada, you can contribute to meaningful initiatives.

Mentorship and Comfortable Environment : Our work environment is both positive and comforting, with mentorship opportunities for personal and professional growth.

Strong Digital Presence: Join a nationally recognized brand with a powerful digital footprint.

Qualifications & Core Competencies:

• Computer knowledge and experience.
• Administration experience.
• Healthcare administration education.
• Healthcare administration experience a benefit.
• Excellent customer service skills and telephone etiquette.
• A high degree of organizational and multi-tasking skills in a busy and fast-paced work environment, preferably with 1-3 years of work experience in a rehabilitation clinic setting..
• Excellent English communication and interpersonal skills.
• Flexible and adaptable to change.
  
  
  

Key Functions and Responsibilities:

• Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns.
• Coordinate a detailed and accurate information intake on the patient's first visit to the clinic and throughout their treatment plan.
• Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information.
• Coordinate scheduling of patient appointments and maintain the patient's medical record.
• Collect payment at the time of service.
• Track coverage for all funding streams to ensure approval
• Complete data entry and billing
• Coordinate courier packages (in or outgoing) and process incoming and outgoing emails, mail and faxes.
• Provide administrative support to the Care Coordinator Manager and Clinic Director.
  
  
  

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent at lifemark.ca

Apply today! Visit www.lifemark.ca/ careers

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Wellness and Fitness Services

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