Junior Estimator & Customer Experience Specialist

Boyd Group Services; Golden Horseshoe; On-site; CAD 26,000 - 34,000; Full time

Benefits offered by this job

Competitive Pay

Benefits: medical & dental

RRSP matching

Paid vacation

Career growth

Ongoing training

Professional atmosphere

Voluntary daily pay

Job summary

Assured Automotive in Canada is seeking a Junior Estimator/Customer Service Representative to deliver outstanding customer experiences in person, by phone and via email. You will manage relationships with customers and insurers while providing essential administrative support for the repair facility team.

You will write accurate estimates for vehicle damage, schedule repairs, and ensure timely insurance processing.

Qualifications

• High School Diploma or equivalent.
• Minimum 1 year of customer service experience in automotive industry preferred.

Responsibilities

• Provide friendly customer service in person, by phone and email.
• Schedule vehicle repair appointments using our management system.
• Process insurance assignments timely.
• Prepare repair orders with documentation.
• Record communications with customers/insurers in ASE.
• Manage rental car information.
• Write accurate vehicle damage estimates.
• Apply new knowledge to maintain quality and NPS.

Skills

Communication

Multitasking

Customer Service

Enthusiastic demeanor

Google Suite

Microsoft Office

Attention to detail

Education

High School Diploma

Job description

Assured Automotive in Canada is seeking a Junior Estimator/Customer Service Representative to deliver outstanding customer experiences in person, by phone and via email. You will manage relationships with customers and insurers while providing essential administrative support for the repair facility team.

You will write accurate estimates for vehicle damage, schedule repairs, and ensure timely insurance processing.