Customer Experience Specialist - Auto Collision

Mobile Auto Solutions, LLC; Eastern Ontario; On-site; CAD 29,000 - 37,000; Full time

Benefits offered by this job

Competitive pay

Medical & dental

RRSP matching

Paid vacation

Career growth

Ongoing training

Daily pay option

Job summary

Assured Automotive, part of The Boyd Group, is seeking a Customer Service Administrator in Canada to deliver exceptional service while managing administrative tasks. You will coordinate rentals and towing, communicate with customers and insurers, and help ensure repair orders stay on track.

Qualifications include at least 1 year in a customer service role, strong communication, and proficiency with Google and MS Office.

Qualifications

• Excellent communication, both written and verbal.
• Ability to maintain accuracy in a fast-paced environment.
• Proficiency with Google tools and Microsoft Office.

Responsibilities

• Deliver exceptional customer experiences in person and over the phone.
• Coordinate rental vehicle reservations and towing requests.
• Update customers and insurance personnel on status changes.
• Manage repair order follow-ups and appointment confirmations.
• Monitor accounts receivable and ensure timely reconciliations.
• Maintain high quality of work with a focus on operational excellence.

Skills

Communication

Positive demeanor

Google Suite

MS Office

Attention to detail

Multitasking

Valid driver's license

Education

High School Diploma or equivalent

Job description

Assured Automotive, part of The Boyd Group, is seeking a Customer Service Administrator in Canada to deliver exceptional service while managing administrative tasks. You will coordinate rentals and towing, communicate with customers and insurers, and help ensure repair orders stay on track.

Qualifications include at least 1 year in a customer service role, strong communication, and proficiency with Google and MS Office.