IT Technician,

iA Groupe financier; Montreal; On-site; CAD 42,000 - 64,000; Full time

Job summary

iA Financial Group in Montreal is seeking an IT Technician to deliver hands-on, on-site technical support to users at our office. You’ll diagnose issues, install and configure workstations, mobile devices and IT accessories, and maintain accurate inventory and documentation.

A customer-focused mindset and strong French skills are essential. Ideal candidates have 2–5 years in IT support and a DEC or AEC in information technology or a related field; experience with Windows, Mac, Android and iOS is

Qualifications

• 2–5 years of IT support experience.
• DEC or AEC in information technology or related field.
• Advanced proficiency in French.
• Experience with Windows and Mac environments; Android and iOS devices a plus.
• Strong customer service and communication skills.

Responsibilities

• Provide on-site IT support at the Montreal office.
• Assist users, gather feedback and advise on IT best practices.
• Perform diagnostics and resolve issues with minimal escalations.
• Handle IT requests via service management tools.
• Install, configure and manage workstations, mobile devices and IT accessories.
• Maintain inventory, asset and documentation records.
• Set up and dismantle audiovisual equipment for events.

Skills

Customer service

Office productivity tools

Windows

Mac environments

Android devices

iOS devices

On-site support

IT diagnostics

Education

DEC or AEC in IT

Tools

None

Job description

Are you passionate about information technology and looking to contribute to the purpose of a company that strives to ensure its clients feel confident and secure about their future? As an IT Technician, you will play a key role in delivering a high-quality, people-focused technology experience by providing hands-on, on-site technical support to users at our Montreal office.

This role is a great opportunity to showcase your skills and reach your full potential within a caring and trusted company. Here, people and their development are at the heart of what we do, fostering an environment that encourages collaboration and innovation.

What you’ll accomplish with us

As an IT Technician, you will be at the heart of our mission. Your main responsibilities will include:

• Welcome users at the IT service centre counter in iA offices, quickly assess their needs and provide immediate, professional and courteous on-site support.
• Assist users in person, gather their feedback and provide relevant guidance on best practices related to IT tools, technologies and services.
• Perform IT diagnostics, follow up diligently with requesters and effectively resolve issues within the assigned scope of responsibility, minimizing escalations whenever possible.
• Handle IT support requests, both on-site and through service management tools, ensuring effective and timely resolution.
• Install, configure and manage company workstations, mobile devices and IT accessories, while ensuring that inventory, asset and documentation records are kept accurate and up to date.
• Assist with supply and equipment management, including receiving and storage, as well as maintaining preparation and storage areas.
• Set up, operate and dismantle audiovisual equipment for corporate events and provide on-site technical support to organizers and presenters to ensure events run smoothly.

What could accelerate your success in this role

We are looking for someone who:

• Is recognized for providing excellent customer service, building strong relationships, collaborating effectively and demonstrating a commitment to continuous improvement, both in person and over the phone.
• Stands out for their strong command of office productivity tools and applications, including hardware, software and online solutions.
• Has strong technical knowledge of Windows and Mac environments, as well as Android and iOS mobile devices.
• Demonstrates a strong ability to learn and adapt in a constantly evolving technology environment.
• Has 2 to 5 years of experience in IT support, as well as a college diploma (DEC or AEC) in information technology or a related field. An equivalent combination of education and relevant experience will also be considered.
• Ideally has experience working for an Internet or telecommunications service provider, which will be considered an asset.
• Has an advanced level of proficiency in French.

Why you’ll love working with us

• A work environment where learning and development come together with a collective pursuit of excellence.
• Artificial intelligence in everyone’s hands, helping you increase your personal effectiveness while contributing to the organization’s growth.
• A healthy, safe, equitable and inclusive environment where everyone’s potential can thrive and develop.
• A work environment at the heart of our Toronto offices, fostering close connections with users, collaboration and hands-on technology support.

Company Overview

iA Financial Group is the strength of a company with a human side, with its over 10,000 employees. Together, we have earned the trust of our more than five million clients and 50,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $235 billion in assets, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 130 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

Our commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, write to us . Someone from our team will be happy to assist you.