Field IT Technician (Road) – Bilingual FR/EN

Actualisation: HR Solutions for Businesses; Montreal; On-site; CAD 26,000 - 34,000; Full time

Benefits offered by this job

Full-time contract

Mon-Fri 40h/week

Mileage reimbursement

Salary $22/hour

Vacation & holidays

Benefits after probation

Job summary

Actualisation: HR Solutions for Businesses is seeking a field IT support professional in Montreal. The role involves installing IT products, including hardware, software, printers, PCs, laptops and networking equipment, across client sites.

You will manage user accounts, update documentation, and communicate with customers at all levels. Travel is expected; you will escalate issues as needed and follow SOPs while collaborating across the organization.

Qualifications

• Valid driving license required.
• Experience: 2 years minimum.
• Must be fluent in French (written and spoken) and have a good knowledge of English.
• DEC or AEC in computer science (or equivalent).

Responsibilities

• Installs IT products and infrastructure (hardware, software, printers, PCs, laptops, networks).
• Performs account management and maintenance for applications and systems.
• Keeps notes and documentation updated via ticketing systems; communicates with customers at all levels.
• Follows SLA guidelines and provides status updates to end users.

Skills

Driving license

Car required

French fluent

Education

DEC or AEC in computer science

Job description

• Installs IT products, including system hardware and software, MFD printers, PCs, laptops, printers, cell phones, tablets, single- and multi-processor servers, and wired/wireless networks.
• Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets).
• Provides and constantly updates notes, comments or documentation via the appropriate ticketing systems to track and monitor issues. Communicates with customers at all levels of technical and non-technical expertise.
• Follows up with end users to provide status updates in accordance with Service Level Agreement (SLA) guidelines.
• Acts as the first point of escalation for complex and/or high-priority issues, escalating issues they cannot resolve to the appropriate support groups for resolution (Tech L3, Manager, etc.).
• Follows all standard operating procedures (SOPs) through effective knowledge management.
• Works collaboratively with people across the organization.
  
  

Staffing and recruiting

Computer technician on the road

• Installs IT products, including system hardware and software, MFD printers, PCs, laptops, printers, cell phones, tablets, single- and multi-processor servers, and wired/wireless networks.
• Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets).
• Provides and constantly updates notes, comments or documentation via the appropriate ticketing systems to track and monitor issues. Communicates with customers at all levels of technical and non-technical expertise.
• Follows up with end users to provide status updates in accordance with Service Level Agreement (SLA) guidelines.
• Acts as the first point of escalation for complex and/or high-priority issues, escalating issues they cannot resolve to the appropriate support groups for resolution (Tech L3, Manager, etc.).
• Follows all standard operating procedures (SOPs) through effective knowledge management.
• Works collaboratively with people across the organization.
  
  

Qualifications

• Valid driving license required
• Experience: 2 years minimum
• DEC or AEC in computer science
• This is a job on the road, so the candidate must have a car for the job.
• The candidate must be fluent in French (written and spoken) and have a good knowledge of English
  
  

Advantages

• Full-time, fixed-term contract
• Working hours: Monday to Friday 40hrs/week
• KM’s and expenses reimbursed
• Salary: $22.00 per hour
• Vacation, holidays
• Benefits after probation period...etc.
  
  

Apply

Montreal